Ourisman Volvo Audi Lincoln of Frederick

For clarification, I have not serviced or purchased a vehicle from this dealer. My experience is with the presales. I found a used 2020 Mini Countryman. Reached out on Wednesday and worked with Devon to vehicle from this dealer. My experience is with the presales. I found a used 2020 Mini Countryman. Reached out on Wednesday and worked with Devon to set an appointment for Saturday afternoon to see the car. I live 200 miles away in Virginia, so this was not a jaunt down the street. Saturday morning, I loaded up the family and headed out. At about 11 am, we got a call from Nick the sales manager confirming we were coming out. Told him yes and Nick said the car would be cleaned and waiting when we arrived. Once we arrived a little after 2 pm, I was told Devon was out on a test drive and would be back shortly. And uh, he was test driving with another customer in the Mini I drove to test drive. We waited for 30 minutes for him to return. When Devon approached me, he said I could go look at it, but he had to run some numbers for the other people. Devon said that just because he was running numbers for someone else, doesn't mean a deal would happen. I told him we didn't drive 200 miles on a Saturday to deal with these tactics, we had an appointment to see the car and this was not right. I was then told that the cars are first come first serve. The other people arrived 10 minutes before our appointment! He then proceeded to lie about calling and texting me while my family just stared at him in disbelief. Not once did we get a call or text from him or the dealership after the conversation at 11am. At this point, we had had enough and we decided to leave. Devon was trying to get us to stay, but there was no way I would ever do business with this dealership after this treatment. More

Excellent customer service from my initial inquiry throughout the purchase process. Samuel Rotruck did a phenomenal job answering my inquiries and making me feel comfortable buying my car. Samuel an throughout the purchase process. Samuel Rotruck did a phenomenal job answering my inquiries and making me feel comfortable buying my car. Samuel and Nick great job. More

Impeccable customer service regarding my 8th Audi lease. I received the most competitive lease payment. My 2023 Audi A5 Sportback Quattro was delivered to my home with the most perfect auto detailing one I received the most competitive lease payment. My 2023 Audi A5 Sportback Quattro was delivered to my home with the most perfect auto detailing one could expect to see of a new Audi. The General Manager Greg Thornton, the Finance Manager Nick Rotruck and Audi Brand Specialist Michael Ababio were absolutely the best I have experienced among all the metro Audi dealerships. I absolutely love my new 2023 Audi A5 Sportback Quattro! I highly recommend leasing or purchasing from Audi of Frederick as they give the most excellent and professional customer service! More

Francis the assistant manager break checked me several times before threatening to hit me with the shuttle vehicle. I was terrified and had to file a police report. Do not get in the car with that woman, times before threatening to hit me with the shuttle vehicle. I was terrified and had to file a police report. Do not get in the car with that woman, and record yourself if you do. This all happened because she asked me how the service was and I told her disappointing as they didn't have the parts I needed or the car that was supposed to be reserved for me and I told her not to be sorry but do better. Don't ask for feedback if you don't want it and don't threaten physical harm if you don't like what you hear! More

What a great experience. I bought a '21 Volvo XC60 T6 Inscription from Ourisman last fall. There were no cars within 100 miles of me that had the options I wanted. Ourisman had one left. My broker con Inscription from Ourisman last fall. There were no cars within 100 miles of me that had the options I wanted. Ourisman had one left. My broker connected me to Dan Gugger and Sam Schroeder to get the process rolling. They helped make the sales end easy and painless. From the start, I was concerned that my location would be an issue [I live in NY]. They said "no problem" and delivered the car right to my parking spot. Ian Walker made the business process super smooth. [First time in my life I never felt pressured to buy extras.] Since I couldn't do a live walk around to learn about the car and its features, Dan Schumm suggested we do it by phone so I could be in the car. We spent almost three hours on the phone and I never felt rushed. Dan G, Sam, Ian and Dan S made this lease the easiest of the 15+ leases I've had. I had a lot of questions throughout the process and the team was always available and helpful. If my next car is a Volvo, I think I’ll just start with Ourisman and make the lease process easy and painless. Thanks, again, Dan Gugger, Sam Schroeder, Ian Walker and Dan Schumm. More

Dan Gugger went above and beyond. He made my car purchase a pleasure. Dan put up with my multiple emails and multiple test drive before I found the one! purchase a pleasure. Dan put up with my multiple emails and multiple test drive before I found the one! More

From my salesperson, Corey Thompson to Francis in the Service Dept, I must say my recent car purchase has been a top-notch experience. I gladly give you both a hand of applause. Corey can certainly sell Service Dept, I must say my recent car purchase has been a top-notch experience. I gladly give you both a hand of applause. Corey can certainly sell a car, let me tell you!!! The small dent I had on my car, magically disappeared once the Service Dept put their hands on it, like it was never, ever there... So thanks to you all. You deserve 10 stars for your excellent customer service! Warm Regards, Debra More

Very nice experience and they made the process easy. Highly recommend this dealership. Ask for Dan Gugger Highly recommend this dealership. Ask for Dan Gugger More

Do not trust this company trust for any after sale service or commitments. I bought a used truck from this company on June 30. There were a few fixes that needed to be done, including providing a se service or commitments. I bought a used truck from this company on June 30. There were a few fixes that needed to be done, including providing a second key. I was promised everything would be taken care as soon as they could schedule a time. This was documented on a "We Owe" form. I have tried on several occasions, contacting the sales rep, n reply, and spoke to the used car manager once and left messages. No answer and no response. No one has contacted me. It use to be in life you could trust people. A person's word was a bond. Those ethics no longer apply at Ourisman. More

Had a great experience with Dan at Audi Frederick - the best experience we've ever had at a dealer. He was professional, friendly, helpful, and honest. Nick in finance was also great and not pushy at all w best experience we've ever had at a dealer. He was professional, friendly, helpful, and honest. Nick in finance was also great and not pushy at all when it came to presenting the potential add-ons at the end. Highly recommend Dan if you're in the market, worth the drive from DC! More