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Ourisman Volvo Audi Lincoln of Frederick - Service Center

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4 Lifetime Service Reviews

6001 Urbana Pike, Frederick, Maryland 21704

4 Reviews of Ourisman Volvo Audi Lincoln of Frederick - Service Center

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November 18, 2015

"Outstanding Customer Service"

- sassy

I have a 2013 Lincoln MKZ and I always take it to FSK, now Ourisman for servicing. The manager, Mr. Mowar( sorry spelling) is a very delightful professional, knowledgeable, people oriented person, He models the behavior which he expects from his staff and they all seem to do a good job. The person whom I deal with most of the time is Ray. He is thorough, patient, knowlegeable and pleasant as well. He is no nonsense and gives great advice. Unlike some service departments which attempt to take advantage of those without that expertise, he explains the entire circumstances and processes. I live in another town but the drive is worth the treatment and care received.

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Recommend Dealer
Yes
Employees Worked With
Mr, Mowar (manager) Ray outstanding service representative
December 02, 2014

"Worst dealership ever!!"

- zanees

The service team must either be very lazy, or extremely incompetent. My new car was making creaking noises, and when I took it in to get looked at, I was told that I was probably just hearing background noise from tunnels or something. I took it to another dealership and they found out that my suspension was all messed up! How this dealership is still in operation is beyond me.....

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Recommend Dealer
No
April 05, 2014

"motor leaking oil"

- vq

My problems all started here and I was told that there was nothing wrong with the car. I will never purchase another Audi! The brand new one was leaking a quart of oil every 1,000 miles. I jade to take it to Lana Audi were they had to pull the motor and replace the piston and rings. The car was always at the dealership. The worst part was Audi never made it right and I had to trade it. Now there is a class action lawsuit for all 2.0 turbo motors made from 09 to 12.

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Recommend Dealer
No
Employees Worked With
N/A
February 09, 2011

"My experience with the service center at Audi FSK has..."

- GarciaJ

My experience with the service center at Audi FSK has been poor to say the least. The staff running the front desk is rude and on one occasion I overheard them talking negatively about female drivers. The talk about female drivers shouldn’t come as a shock considering the last incident we had which completely severed our relationship with this service center. Over the summer my wife told me that she thought her car was acting funny. She said it had trouble starting and that the car didn’t seem to have the same power as usual. When she went to the dealer for service the guy running the front desk (I will update with his name when I get home) tried telling her that she must have got a bad tank of gas and that it wasn’t covered under warranty. I found this to be outrages considering he was not a mechanic and didn’t even take the car in for an inspection. Later in the week I called service center. I must have sounded pissed off which I was because they agreed to look at the car the next morning. In the end she had a bad valve that was replaced under warranty and the car was back to normal. It’s a shame that Audi FSK’s service center is so bad because the sales staff was excellent as is the car which we have had for two years. I would definitely suggest this dealership to buy a car from but under no circumstances would I recommended taking your car there for service.

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Recommend Dealer
No
Employees Worked With
Service Department
1
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