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Overdrive USA

Cookeville, TN

4.9
49 Reviews
Call Dealership (931) 570-2468

1510 Interstate Dr

Cookeville, TN

38501

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49 Reviews of Overdrive USA

August 19, 2023

Good vehicles friendly sales people are just the beginning they make you feel like you’re the VIP More

by VOL FOR LIFE
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gist
Report | Print
Aug 26, 2023 -

Overdrive USA responded

Thank you so much for taking the time to share

Helpful 1
August 13, 2023

Very professional. Personal service. Their team of professionals treated us with that down home hospitality. We were treated with dignity, trust, honesty, respect and f More

by Robbingalyean
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Finance manager , David Gist, Chad Hancock
Report | Print
Aug 19, 2023 -

Overdrive USA responded

Thank you for your review, we really appreciate that it's clear how well you found our team treated you. It's our priority to keep our guests comfortable and ensure the best service for their needs. We're truly pleased that it was a pleasant experience from start to finish. Thank you for noticing our dedication to professionalism, friendliness, honesty and respect - without these attributes Overdrive USA would not be the same! We hope you enjoy your car and look forward to working with you again when the time comes.

Helpful
July 27, 2023

Great dealership. Honest and friendly. I drove over 4 hours and was worried there would be problems with truck or hidden fees but everything was as we discussed on yh More

by Jeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Daniels
Report | Print
Jul 29, 2023 -

Overdrive USA responded

Thank you so much for taking the time to give us a review, Jeff. We're so glad that we were able to make your long trek worth your while! We truly appreciate you mentioning our honest and friendly service too - those values are our top priority when creating outstanding customer experiences. It's always great when customers take the time to share their valuable feedback with us and we hope the truck is treating you well! Thank you again for choosing Overdrive USA and recommending us - have a wonderful day!

Helpful
July 23, 2023

Toby was helpful, professional, and low pressure. I had a great experience at Overdrive USA. More

by LP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Toby Neal
Report | Print
Jul 25, 2023 -

Overdrive USA responded

Thank you for making the effort to provide us with feedback on your recent experience at Overdrive USA. We are delighted to learn that Toby exceeded your expectations and provided an efficient, low pressure service. It is always exceedingly pleasant to hear from satisfied customers such as yourself. We rely on the comments of our customers in order to further improve our customer service standards and provide our clients with an optimal experience whenever they visit Overdrive USA. Your words warmly reflect the dedication and commitment that we strive for every day. Thank you once again for taking the time to review us, it is highly appreciated!

Helpful
July 13, 2023

I would definitely recommend this dealership! ! David Gist was absolutely phenomenal to work with!! He addressed all issues with patience and RESPECT!! Thank you so much David Gist and Andy Clabo More

by BMAHLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gist, Andy Claborn
Report | Print
Jul 25, 2023 -

Overdrive USA responded

Thank you so much for your glowing review of Overdrive USA, We think the world of our employees here and are thrilled to hear that you found David and Andy to be so wonderful. They setup our customers up with the cars they want and treat everyone with respect - it sounds like they exemplified those traits in working with you. We value all feedback from our customers as it helps us improve the car buying experience for visitors to our dealership. We'd love if you could spread the word about Overdrive USA and share your positive experience with your friends and family. Thanks again, we look forward to welcoming you back at Overdrive USA.

Helpful
July 13, 2023

Very nice and helpful he kept her informed about what she needed lto do to get the car she wanted More

by johnjohnson526079@outlook.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Charroux
Report | Print
Jul 25, 2023 -

Overdrive USA responded

Thank you so much for taking the time to review us. We are absolutely thrilled to hear that you were satisfied with your experience at Overdrive USA. We sincerely appreciate the kind comments about our team member and their ability to keep you informed about the steps needed to get the car you wanted. Our team has worked hard to provide a customer-focused service and we're glad it worked out in your favor! We hope that Overdrive USA can be your first choice for all your auto needs in future. Thanks again for choosing us!

Helpful
June 28, 2023

We were treated with respect and honesty from the get go, which was not the case at the other dealership we had visited that day. The salesman, Trent, was patient and a great educator in showing us how all t More

by anita
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andy Claborn, Trent Anderson
Report | Print
Jul 08, 2023 -

Overdrive USA responded

Thank you for the kind words, Anita! We strive to maintain our standards of respect and honest treatment of all our customers. It is so encouraging to know this commitment was reflected in your experience at Overdrive USA. We're delighted that Trent was able to share his expertise with you and help make the transition from a 2003 model to a 2022 one effortless. Your satisfaction with the deal you received gives us great pleasure; it's comforting knowing you are pleased with what we were able to provide. We wish you many happy miles and look forward to seeing you soon!

Helpful
June 23, 2023

Everyone was super friendly! Stuck to price. Gave me fair trade in value. Explained all the taxes and fees. We would definitely buy there again. Toby is really friendly and funny More

by DINKER78
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andy Claborn, Toby Neal
Report | Print
Jul 08, 2023 -

Overdrive USA responded

Thank you for giving us such a positive review, we’re delighted that you enjoyed your experience with us at Overdrive USA. We’re so glad to hear you had a good conversation with Toby and that our team was friendly and helpful, plus that we stuck to our price - thank you for noticing! We understand there can be some complex taxes and fees associated with purchasing a car and we are pleased that we were able to ensure these were clearly explained. Until next time!

Helpful
June 22, 2023

Jasmine and the folks at Overdrive were great to work with. No high-pressure sales tactics here, no last-minute surprises. Jasmine even worked on her day off to expedite the process. This was the first t More

by SL
Recommend Dealer
Yes
Employees Worked With
Jasmine Maracle, Andy Claborn
Report | Print
Jul 08, 2023 -

Overdrive USA responded

Thank you so much for your kind words, Jasmine! We love to hear that our team was able to provide you with professional and friendly service. We feel it is out top priority to make sure our customers leave feeling satisfied with their experience, and we are very glad it seems that's the case with you. Please let us know if there is anything else we can do for you in the future. Thanks again for choosing Overdrive USA!

Helpful
June 08, 2023

They were friendly and listened to what i was looking for. In other words they weren't trying to sale me a vehicle they were trying to sale me the vehicle i wanted. Great bunch to deal with highly recome More

by JOEBAKER26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Hancock, Mark Charroux
Report | Print
Jun 17, 2023 -

Overdrive USA responded

Thank you so much for your kind words and 5-star rating. It's great to hear you found us friendly and helpful in your search for the perfect vehicle. We understand it can be a lot of work to find a car that suits your needs, and we are happy to have been able to help you through that process. It is customer feedback like yours that keeps us motivated to continue delivering an exceptional experience. We look forward to seeing you again for all of your future automotive needs!

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