Overturf Volkswagen Kia

Paid too much for very little Issue: $99 to code a new key to the car... First off let me state that for the same service in Seattle it was $50 & when talking to Doug @ Overturf he Issue: $99 to code a new key to the car... First off let me state that for the same service in Seattle it was $50 & when talking to Doug @ Overturf he stated that the cost to code new keys was more then the quoted price I'd just received frm Carter VW in Seattle. $300 for one key to open a car seems steep. But one I was willing to pay. However, once I brought the car in to get coded & programmed they couldn't program the key w/o first charging me another $100 to diagnose the issue. So I opt out of getting the remote entry & what I receive is a $200 half key that I have no way to attach to a key chain. I'm only in the area for a short time more but I'll travel to any other VW service station (even Seattle vs. go back to Overturf) & I'd suggest you get quotes & do the same. More

I have purchased 4 Volkswagons from Overturf, and each time it has been an easy and simple process. As well, I enjoy the testosterone filled conversations with the gentleman in management and sales. It is time it has been an easy and simple process. As well, I enjoy the testosterone filled conversations with the gentleman in management and sales. It is always fun to chat with guys that are guys! Nick P. More

We were very satisfied with our recent transaction at Overturf Volkswagen including all the sales people we dealt with in getting our new car. Thanks to everyone! Overturf Volkswagen including all the sales people we dealt with in getting our new car. Thanks to everyone! More

My husband and I made the trip to Overturf so we could take a look at the Kia Souls that my husband had read good reviews about. We had been to Toyota, Chevy and Ford dealers before going to Overturf. take a look at the Kia Souls that my husband had read good reviews about. We had been to Toyota, Chevy and Ford dealers before going to Overturf. Kirby Mathews greeted us when we walked in the Overturf bldg., and took us to where the Soul was on the floor. He explained it from from to back, inside and out and asked if we would like to go for a test drive. We liked how it drove and it was comfortable to sit in...much roomier back seat than we expected, and lots of overhead space for my tall husband. When we returned to the dealership, Kirby answered all of our questions. We had no intentions of buying a brand new car on the spot, but because of the car, and the non-pressure sales people there, we felt we were getting a good deal. We left with the car, and felt very good about it and are still glad we made the decision we did. More

The women I ask consistently hate shopping for cars because the auto sales industry is so male-focused. Why don't dealers provide gender sensitivity training for their sales staff?! Some of these guys because the auto sales industry is so male-focused. Why don't dealers provide gender sensitivity training for their sales staff?! Some of these guys refused to make eye contact with me & "sold" only to my husband, even when he reminded them that I was their customer. While some at Overturf fit into this mold, I was fortunate to find Jerry Gonzalez on my first visit to the dealership. Jerry quickly learned what was important to me & over the course of a few visits facilitated my purchase of a beautiful A6 in my preferred color choice. Jerry is personable, knowledgeable & definitely doesn't play high-pressure games to force a sale. Unfortunately, some further up the food chain at Overturf don't value female customers as much. The abrasive finance dude registered my new car in my husband's name & did not give me the option of changing it. He was visibly shocked to learn my last name is different than my spouse's, Another dealership lost my sale because they were unable to focus on the features that mattered to me & persistently called me afterward with cars that did not meet my needs. I highly recommend Jerry Gonzalez if you are looking for a good salesperson who values your needs! More

Emailed to ask for information on a used vehicle and received response very rapidly. Explained I has located a couple of other vehicles 200 miles away and would rather stay local and we agreed on a stel received response very rapidly. Explained I has located a couple of other vehicles 200 miles away and would rather stay local and we agreed on a stellar price within another two emails. Jennifer is great to work with, very knowledgeable and made the whole process simple and enjoyable. Definitely would recommend this family business to anyone looking for a new or used car! More

OVERTURF you far surpassed our expectations in our recent car purchase. We were so surprised when Jerry Gonzalez took all kinds of time letting us test drive many different models until we found just the ri car purchase. We were so surprised when Jerry Gonzalez took all kinds of time letting us test drive many different models until we found just the right one that fit our need. Jerry was a no presure, kind and knowledgeable sales rep. Overturf you are lucky to have this youngman on your team. We walked away satisfied with our trade in value and the price of our new 2013 KIA SOUL! More

I had reviewed the Kia Soul before coming to the dealership so I had a pretty good idea of what I wanted. After driving it, was pleased with the driving experiense, so all that was left was the dea dealership so I had a pretty good idea of what I wanted. After driving it, was pleased with the driving experiense, so all that was left was the deal. I feel that I got a fair trade-in for my old car, so went with it. The only negative in the whole process was waiting 6 weeks for it to arrive. Had it been much longer ,I would have no doubt backed out of the process and started looking at different makes and models. More

We have been searching for the safest car, best mileage, best maintenance record, best handling from a reputable, reliable, dealer with a long standing record of excellence in sales, maintenance, and custom best maintenance record, best handling from a reputable, reliable, dealer with a long standing record of excellence in sales, maintenance, and customer service. That's a tall order. The Final Destination was Overturf Volkswagen in Kennewick with the purchase of a 2013 Passat turbo diesel. This vehicle is equiped with the Premium package and the Navigation package. The numbers of added features vs. the cost of the package are without question well worth the investment. Our buying experience and the performance of the Passat persuaded me to trade in my 2003 Jetta TDI and upgrade to the 2013 Jetta TDI. Now I am set up to take my long daily commute with ease. The Jetta also has the Premium and Navigation package. Check the stats yourself and then give Jennifer a call to show you the selections and features of the various vehicles. More

Everyone was great while dealing with my dad, Bias. You'll be seeing me again. I was told about the accessories of the new VW and our sales pwerson set up the cell phone for me. Our 3 month checkup oil You'll be seeing me again. I was told about the accessories of the new VW and our sales pwerson set up the cell phone for me. Our 3 month checkup oil change was scheduled at thetime of purchase. Thanks. More