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Overturf Volkswagen Kia
Kennewick, WA
1,448 Reviews
Overturf Volkswagen Kia is a local, family owned small business which has been serving the Tri-Cities, WA area for over 60 years. We offer Vehicle Sales, Service, and Parts for both brands. Whether you're looking for a new Volkswagen or Kia , a pre-owned vehicle, oil change, tires, inspection, diagnostics, major service, parts, or accessories, we are here to help.
We have a strong and committed sales, service, and parts staff with many years of experience. Feel free to browse our inventory online, request more information about vehicles, set up a test drive, inquire about financing, request a part, or schedule a service!
We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,448 reviews
February 23, 2021
He was very condescending towards me while I explained what my vehicle was doing and why I was there for service, very abrupt when I asked questions about the service for my vehicle and parts that may be what my vehicle was doing and why I was there for service, very abrupt when I asked questions about the service for my vehicle and parts that may be needed. I have never felt this way when I have came in and been helped by Josh, he has always been pleasant and helpful. Rob was very misogynistic even on the phone when he called to inform me of the status of my vehicle, My Fiancé came in to pick up my vehicle and he had a completely different attitude with him. Is it because I am a woman? Because my money spends the same. I Love Volkswagen I will be back I even got my Soon to be mother in law to buy a 2021 atlas from you guys. Maybe just a lil more customer service training is needed? Isn't exactly how someone wants to be treated especially when they are already bringing a vehicle for service. More
by Melissa
February 19, 2021
I had a wonderful experience at Overturf Volkswagen Kia. Our salesman Frank Valle is amazing! He made the process stress free and smooth. Tried to help as much as possible, great customer service I would re Our salesman Frank Valle is amazing! He made the process stress free and smooth. Tried to help as much as possible, great customer service I would recommend anyone to go see him! More
by Kikito
Employees Worked With
February 13, 2021
I love working with Bill, he is always very attentive and helpful with the car buying process. Will definitely go to him again in the future, and will recommend him to anyone looking to buy a car! helpful with the car buying process. Will definitely go to him again in the future, and will recommend him to anyone looking to buy a car! More
by Bkeough
February 12, 2021
Thank you so much! Doyle Turner is awesome! He is the best! Very professional, friendly, & personable! Did not rush us into any décisions. He is awesome! best! Very professional, friendly, & personable! Did not rush us into any décisions. He is awesome! More
by Morc3217
Employees Worked With
February 03, 2021
Frank is amazing and really worked hard to get me what I needed and how fast I needed it. No pressure and very sweet guy! needed and how fast I needed it. No pressure and very sweet guy! More
by bigreetz769
Employees Worked With
January 26, 2021
Very friendly, professional, and made us feel like a valued customer. Everyone we worked with made the process so easy and they explained everything that was being done. valued customer. Everyone we worked with made the process so easy and they explained everything that was being done. More
by arevalo.jm
January 24, 2021
We had a great experience! Our salesman, Brad was very helpful. Mark from the finance department was great also. We will definitely go back when we need a new car! helpful. Mark from the finance department was great also. We will definitely go back when we need a new car! More
by Ccoates1986
January 22, 2021
Frank is an outstanding salesman and goes out of his way to help his clients choose the right car. Very knowledgeable, helpful and sensitive to our wishes. to help his clients choose the right car. Very knowledgeable, helpful and sensitive to our wishes. More
by salynch352
Employees Worked With
Other Employees :
Byron Nine, Robin Beckman, Tom Hunter, Joshua Hartley
January 20, 2021
From sales to finance, a very positive experience. Frank is very knowledgeable, competent and attentive to our needs, during and after the sale! Great experience overall. is very knowledgeable, competent and attentive to our needs, during and after the sale! Great experience overall. More
by alvaguizar
January 19, 2021
This experience was quick and fast. I really enjoyed the atmosphere was great. Bill was truly a great salesman. He was able to answer any of my questions. He was able to go above and beyond. atmosphere was great. Bill was truly a great salesman. He was able to answer any of my questions. He was able to go above and beyond. More
by bendezember56
