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Overturf Volkswagen Kia

Kennewick, WA

4.9
1,448 Reviews
Overturf Volkswagen Kia is a local, family owned small business which has been serving the Tri-Cities, WA area for over 60 years. We offer Vehicle Sales, Service, and Parts for both brands. Whether you're looking for a new Volkswagen or Kia , a pre-owned vehicle, oil change, tires, inspection, diagnostics, major service, parts, or accessories, we are here to help. We have a strong and committed sales, service, and parts staff with many years of experience. Feel free to browse our inventory online, request more information about vehicles, set up a test drive, inquire about financing, request a part, or schedule a service! We look forward to serving you!
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1016 West Columbia Dr.

Kennewick, WA

99336

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Showing 1,448 reviews

November 09, 2020

Thank you Frank Valle! Frank was professional,very helpful and he Cares about his customers.. I almost left without a car but he came through and helped us. He was very knowledgeable and willing to go More

by elielobt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Overturf Volkswagen Kia responded

Thank you so much for the business and enjoy your new car! Yes, Frank does really care about his customers and will be grateful that you recognized this about him!

November 06, 2020

Frank and Don are amazing and go above and beyond any other car dealership I have ever dealt with for anything. They worked on ordering a Telluride in the middle of COVID-19 and kept me up to date with a More

by kbhoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Overturf Bronner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Overturf Volkswagen Kia responded

Thank you for the business and we are so glad that you liked working with Frank and Don! Also, we appreciate your patience in the Telluride order process. Definitely worth the wait though!!

November 06, 2020

Thank you so much for all of your help with our recall. We know you went above and beyond to make sure we were taken care of and our vehicle was safe for our family. When we have dealt with service departm More

by kbhoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zilar
Nov 09, 2020 -

Overturf Volkswagen Kia responded

Thank you for the service department review and we are glad that Mike was able to help you with your concerns about your vehicle. We look forward to helping you again in the future!

November 05, 2020

Thank you Frank and the whole Overturf team for helping me to have a great car buying experience! Couldn’t have asked for more! I really felt like Frank had my best interest in mind and wanted me to walk a More

by msrlthornton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Overturf Bronner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Overturf Volkswagen Kia responded

Thank you for the business and enjoy your beautiful new Atlas!

November 05, 2020

At age 71 I have dealt with several car dealerships. I can honestly say I have never had a better experience with a car purchase. "Exceeding expectations" is an overused phrase but it really applies here More

by davidsusanwarner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Overturf Volkswagen Kia responded

Thank you for the business and enjoy your new car! Also, we appreciate your account of how we addressed your concerns. This is how we operate and its nice to have that recognition from you.

November 04, 2020

I cannot put into words how happy we are with Frank and the Overturf crew. Frank was amazing, he listened to our needs and helped us get our Kia. The process was simple and streamlined. The finance dep More

by a.powell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Overturf Volkswagen Kia responded

Thank you for the great review and recommendations for Frank! We appreciate it! Enjoy your new Kia!

November 03, 2020

I will always buy a car from Larry Riggs. When it was time to trade in my Golf for a more economical car, Larry showed me the models in my price range and fuel efficiency then gave me a breakdown of the More

by Norwegian.Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Riggs
Nov 09, 2020 -

Overturf Volkswagen Kia responded

Thank you Steve! What a great review of the performance and benefits of owning a Jetta! We also appreciate the referrals for Larry! Enjoy your Jetta!

November 02, 2020

Sales manager came across as arrogant and rude when one of his salesman asked for clarification on a certain model. Also, was not approached for a good five minutes upon arriving. Three different employees More

by Catch22
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don Baer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2020

Frank was very helpful and forward and provided us with the facts we needed to make an informed decision. He was not pushy, but asked us the right questions to get us into the right vehicle. Seems to be an More

by jmcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Overturf Bronner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Overturf Volkswagen Kia responded

Thank you for the business and glad you liked working with Frank! Enjoy your new car!

October 26, 2020

Extremely professional, not pushy, a genuinely good salesman who wants his customers to make an informed decision. My wife and I got cold feet and decided to sleep on it and he was kind enough to come More

by dylan.downard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Overturf Volkswagen Kia responded

Thank you for the business and enjoy your new car! It's great to hear that you liked working with Frank!

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