Owatonna CJDR Ford Lincoln

The Wagoneer wouldn't start, so it was towed to the dealer. Fortunately, the vehicle was already scheduled for a warranty service the following week. However, I had to arrange and request my own loaner dealer. Fortunately, the vehicle was already scheduled for a warranty service the following week. However, I had to arrange and request my own loaner vehicle. The truck they provided was worn down and dirty. Once we got the vehicle back with a "clean bill of health," we experienced issues just a few days later. Dissatisfied with the service, we took our vehicle to a different branded dealership. The so-called "clean bill of health" turned out to be inaccurate, as the auxiliary battery was disconnected, and the new dealership tested it as faulty. The experience at the second dealership was much better—they not only fixed the issues but also provided a loaner vehicle of the same body style that was much cleaner. Because of this experience, I will no longer go to Owatonna Ford for purchasing, servicing, or even using the family discount (since a relative works there). More

Everything went fine. We did have to wait a while for our ride. He had made a food run. We did have to wait a while for our ride. He had made a food run. More

Great, fast service. Everyone there is always friendly and helpful! I won’t bring my vehicle anywhere else for service. Everyone there is always friendly and helpful! I won’t bring my vehicle anywhere else for service. More

I bring all of my vehicles to Owatonna Ford Chrysler. It doesn’t matter what make or model I have, they always do a great job. It doesn’t matter what make or model I have, they always do a great job. More

Chris is always amazing and is the most helpful person. This dealership is always the best in all areas of service and performance! This dealership is always the best in all areas of service and performance! More

I visited the service center with mechanical issues. Over $500.00 later I left and was left stranded on the road side with the same mechanical issues. Useless Over $500.00 later I left and was left stranded on the road side with the same mechanical issues. Useless More

Always makes sure your comfortable and make sure you have been helped!! Their also very kind and helpful been helped!! Their also very kind and helpful More

Truck was in for weeks longer than expected. Regular updates we're not provided to me nor a timeline of when the work would realistically be completed. Communication was poor. Would try another Regular updates we're not provided to me nor a timeline of when the work would realistically be completed. Communication was poor. Would try another location next go around. More

Quick service, got in right away, oil changed, friendly, fast check out, simple process, could use more instructions as wasn't sure what to do at 1st fast check out, simple process, could use more instructions as wasn't sure what to do at 1st More

Always have had good response time with service and always fixed the first time. Sales department has been good but will miss last salesman, Joel always fixed the first time. Sales department has been good but will miss last salesman, Joel More