Back

Owen Ford

Marshall, IL

not yet
rated
77 Reviews
Contact Dealership

1500 N Michigan Ave

Marshall, IL

62441

Directions

Filter Reviews By Type

Showing 77 reviews

June 21, 2018

Great customer service I went in and had a oil change and a check engine light fixed , they offered to buy my truck. Ryan took me up front introduced me to a salesman named More

by loveCubs82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Leitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2018

Tie rod end I recommend this dealership 5 out of 5. I have been doing business here for years, They do business with a home town feeling and keep me going any ti More

by Parish679
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 07, 2018

Professional, courteous and knowlegeable I have never in all my life had a better experience at a car dealership and I've bought many cars. I researched a car online prior to visiting the dea More

by caddyowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bloom
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 06, 2018

Oil change I have had numerous cars serviced here throughout the years and am always happy with the friendly and timely service our family receives. I also enjo More

by dhk2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 06, 2018

Satisfied customer I called on Monday for an oil change and tire rotation. They got my vehicle in on Wednesday morning and it was done in a reasonable amount of time. Th More

by pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 05, 2018

3am and broke down The tow truck driver recommended Dorsett for my repairs. The people at the dealership got my car in diagnosed and repaired by 11am. Dealer ioened at More

by DeadHorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Leitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees like Shane, Josh and the entire service department, and we are thankful for customers like you. Your business is greatly appreciated! Respectfully, Joe Jacobson, GM

June 05, 2018

Excellent Took our 2018 Raptor in for recall problem to be fixed. Service department was very friendly and helpful. Explained what they were checking Very More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 03, 2018

Quick and friendly service We brought our broke expedition in on a Friday afternoon. The entire staff was friendly and provided a car while the repairs were done quickly. After More

by paravola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees like Shane, and we are thankful for customers like you. Your business is greatly appreciated! Respectfully, Joe Jacobson, GM

June 01, 2018

Great service, great people Our car broke down at a gas station nearby on our way from central Texas to Ontario, Canada, got it towed here. The boys at Dorsett got us up and runn More

by Moose713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lester (also gets 5 stars)
Jul 02, 2018 -

Owen Ford responded

Thank you for your kind words and 5 Star Rating - we have a great team here dedicated to helping friends and family with their automobile needs. Everyone is very focused on helping others and it's nice of you to point it out. Thank you for your business, your time and your trust. We sincerely hope your travels go smoothly in the future. Sorry you had trouble on the road trip however it was a blessing to get to meet you! Respectfully, Joe Jacobson, GM

June 01, 2018

Excellent customer service I stopped in with no appointment they worked me right in Only had to wait about a hour My ac wasn’t working and they had the parts! My bill ended More

by marshalllion56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thank you for your kind words and 5 Star Rating - we always try to over deliver on our promises! Our service department really stands above the competition and it is nice of you to recognize them. Talk to you soon! Respectfully, Joe Jacobson, GM

3
...