Owens Murphy Volkswagen

I was with my sister who was looking for a vehicle was greeted by Angie Shelnutt who was very helpful . The whole experience was fantastic.

Michael was very committed to giving me a great customer service experience. He was very patient and knowledgeable. He went above and beyond to meet my expectations.

My review is based on an online shopping experience. I was shopping from out of state and saw something that really caught my eye. I had been looking already for a couple weeks and the amount of dealers who are unable to deal with online/out of state shoppers in 2019 is staggering. I had a pretty low bar, figuring it takes about six e-mails back and forth to get most of the information I need. Well, I reached out and received a response on the availability extremely quickly. I sent over my laundry list of questions and I received another lightning quick response from David Arnold in sales. He provided an answer to every question, copies of their inspection results, and a copy of the AutoCheck. Boom, everything I needed in one response. Fast, informative, and professional. How refreshing is that? I was blown away. We spoke on the phone about a few other details and he was exremely helpful. All the preliminary work on a deal was done in hours rather than days. I couldn't recommend the dealer, and David in particular, any higher. I would have zero hesitation shopping with them again. Easily the most straightforward experience I have had with a dealer in many years.

SHAM, DO NOT BUY ANYTHING OR HAVE ANYTHING SERVICED HERE. Bought a 2009 V eos in Feb with just 44k miles. When serviced 3 months later for the 50k check up, they broke something oil related. When I picked up the car, they quoted me with +$1200 in oil related repairs. They left the check engine light on. Of course I drive on. 1.5 Months (literally July 3rd before I am to leave on a trip) later and the car stalls out and now the EPC light is on. This is a sham dealer, selling lemon cars and inflating their service quotes. Absolute crap when a 50k service (which was just an oil change and a car wash where they did not even open a door and do anything inside) was $299....???? STAY AWAY, any Lemon Lawyer out there please feel free to contact me. I am a professor at HSU, Dr. Mark Mosser, I WILL PUT MY NAME TO THIS you can find the rest.

I had an excellent experience at Owens Murphy! The staff were friendly, professional, helpful and efficient! Kareem went above and beyond to get me a great deal on the car I wanted.