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Oxmoor Ford

Louisville, KY

4.4
387 Reviews

100 Oxmoor Ln

Louisville, KY

40222

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Showing 387 reviews

March 05, 2024

Good service every time I have gone there. Oil Change, Tire issues, and Brake issues The service department is great to work with. More

by avesperm
Recommend Dealer
Yes
Employees Worked With
Dontae
Mar 11, 2024 -

Oxmoor Ford responded

Thank you for your feedback! We're delighted to hear that you've had consistently good experiences with our service department, whether it's for oil changes, tire issues, or brake problems. We appreciate your continued trust in our team at Oxmoor Ford. If you ever need assistance in the future, don't hesitate to reach out.

March 05, 2024

sales was ok with some hesitation about my request internet dealings was not acceptable you have room to inprove More

by d2wells
Recommend Dealer
No
Employees Worked With
don't remember all the names from phone calls and internet
Mar 05, 2024 -

Oxmoor Ford responded

Thank you for your feedback. We appreciate your input and will work to improve our internet dealings to better meet your needs in the future. If you have any specific concerns or suggestions, please feel free to share them with us. Thank you.

March 04, 2024

Super service oriented with no surprises! Easy to get into and a smooth appointment process with great communication. Great place! More

by megs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Mosely
Mar 05, 2024 -

Oxmoor Ford responded

We're delighted to hear about your positive experience, Megs! Providing excellent service with clear communication is our top priority, and we're glad we could make your appointment smooth and hassle-free. Thank you for choosing us, and we look forward to serving you again in the future!

March 01, 2024

Excellent work and experience overall. Initially, communication between myself and my assigned service advisor was lacking, but after a few calls and inquiries from me, my service advisor More

by jose021874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross
Mar 01, 2024 -

Oxmoor Ford responded

It's wonderful to hear that despite initial communication challenges, your experience with Oxmoor turned out to be positive. Effective communication is key, and I'm glad your service advisor was responsive and helpful once the issue was addressed. Thank you for sharing your experience, and we look forward to serving you again in the future!

March 01, 2024

Great experience, very courteous, helpful, friendly staff. I recommend this dealership for a value added deal! More

by Lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Marsh, Yaima Dominguez
Mar 05, 2024 -

Oxmoor Ford responded

Thank you for sharing your experience, Lisa! We're thrilled to hear that you had a great time at our dealership and found our staff courteous, helpful, and friendly. We appreciate your recommendation and look forward to serving you again in the future!

February 29, 2024

I walked in was greeted at the door. I was rushed or pushed into looking or buying anything More

by bevkays
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Whitaker
Mar 01, 2024 -

Oxmoor Ford responded

It's great to hear that you had a positive experience without feeling rushed or pressured. A respectful and relaxed environment can make all the difference when shopping for a car. If you have any questions or need assistance in the future, feel free to reach out.

February 23, 2024

So Clean, So Fresh with Quality work, Friendly environment doing it right and delivering on what was promised. Adjusted my time for maintenance because I was running late, they still had it comple More

by blkhwk9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross
Feb 26, 2024 -

Oxmoor Ford responded

We're thrilled to hear about your positive experience with us! Ensuring a clean, fresh, and friendly environment while delivering quality service is our top priority. We're glad we could accommodate your schedule and complete the maintenance as promised. Thank you for choosing us as your Ford dealer service department, and we look forward to serving you again in the future!

February 23, 2024

Everything was good. Routine oil change and tire rotation, but an overall check was done on my car. That is nice. More

by jeanie.nolte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torben Peterson and Ross Hudson
Feb 26, 2024 -

Oxmoor Ford responded

We're glad to hear that you had a positive experience with us during your recent visit for an oil change and tire rotation. Ensuring that your car receives a comprehensive check-up is part of our commitment to keeping your vehicle in top condition. If you have any questions or need further assistance in the future, feel free to reach out. Thank you for choosing us for your automotive needs!

February 21, 2024

Oxmoor Ford service was excellent on my 2021 Escape Fleet vehicle. Service was quick and Josh in service was cordial and efficient. I waited while the oil was changed and the tires rotated. All in all about More

by Pgelpers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Feb 22, 2024 -

Oxmoor Ford responded

Thank you for sharing your positive experience with Oxmoor Ford! We're glad to hear that Josh provided excellent service and that your 2021 Escape Fleet vehicle was taken care of efficiently. It's great to know that the service waiting area was comfortable and that you were offered complimentary amenities. We appreciate your feedback and hope to continue providing top-notch service in the future.

February 16, 2024

Very professional employees. Exceptional service provided by Lindsey and his service technicians. Will be referring everyone I know to this service department. More

by Courtallen2120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey and Ross
Feb 19, 2024 -

Oxmoor Ford responded

Thank you for your kind words and for choosing our service department! We're delighted to hear that Lindsey and our service technicians provided exceptional service during your visit. Your recommendation means a lot to us, and we appreciate your support. If you ever need assistance in the future or if anyone you know requires service, please don't hesitate to reach out. We're here to help.