Oxmoor Ford

One of the worst experiences I have had with a dealership, the communication has been terrible. My car has now been there for 5 nights, I still don’t know when my vehicle will be ready to be p dealership, the communication has been terrible. My car has now been there for 5 nights, I still don’t know when my vehicle will be ready to be picked up. I wasn’t offered a rental or anything until I get my car back. It just so happens that my car is messed up/ breaks down less than a week or two after a technician was sent to fix a recall on my vehicle. The vehicle never had a single issue before this either. More

We are from out of town just visiting Louisville and they were able to fit me in on a Saturday morning to really save they day. were able to fit me in on a Saturday morning to really save they day. More

Great people to work with and very straightforward during the sale and afterwards. Thank you the sale and afterwards. Thank you More

Dealership does not communicate well. All faults still showing on vehicle as before. Took 3 days to basically tell me nothing All faults still showing on vehicle as before. Took 3 days to basically tell me nothing More

Professional and courteous team members, educational and informative about services, prompt check in and delivery of services was right on time. Outstanding experience that inspires longstanding and truste informative about services, prompt check in and delivery of services was right on time. Outstanding experience that inspires longstanding and trusted business relationships. More

Had appointment for Tuesday morning. Was expecting to have it looked at that day(reason why I had an appointment) but was then told later in the day that Daron was quoting 2-3 days to di Was expecting to have it looked at that day(reason why I had an appointment) but was then told later in the day that Daron was quoting 2-3 days to diagnose. By Friday afternoon when I had to call due to Daron not responding to the text messages I found out my vehicle still hasn't been looked at. Then Daron put on my paperwork that I couldn't leave my vehicle for diagnosing even though he had it for 4 full day! Spent all week without a vehicle for nothing! Horrible customer service and poor communication More

The person I talked with was fine but the service was poor. Less than 24 hours after picking up my car, the same problem was back. This is the third time. poor. Less than 24 hours after picking up my car, the same problem was back. This is the third time. More

Friendly staff and explained what was done. And when the next recall would be available And when the next recall would be available More

Very professional and the building is extremely nice! I really enjoyed getting my service done there. I really enjoyed getting my service done there. More

Completed the work as requested, same day. Courteous, responsive staff. Easy scheduling through app on phone. Courteous, responsive staff. Easy scheduling through app on phone. More