Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Oxmoor Hyundai
Louisville, KY
594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 594 reviews
May 12, 2026
Sales representative Mark Skaggs was very professional during our visit. We lost a vehicle as a result of our procrastination. Mark was working with us on a previously owned vehicle but another untitled v during our visit. We lost a vehicle as a result of our procrastination. Mark was working with us on a previously owned vehicle but another untitled vehicle arrived and we decided to purchase it. More
by Bob
Employees Worked With
Bob ???, T J Gritton
April 28, 2026
The online sales manager and sales person were great. They rushed the vehicle through service to have it clean and ready for me. When it came time to talk prices, the GM - Hana Choi- was aggressive, col They rushed the vehicle through service to have it clean and ready for me. When it came time to talk prices, the GM - Hana Choi- was aggressive, cold, and refused to budge one penny on the price listing of the vehicle. She ruined the experience for me. She claims you have to pay $600 for a special services fee for oil changes and services whether you need or want it. I live 3 1/2 hours away and will not be back in the area to ever utilize it. They stated they legally could not remove it, yet refused to lower the price of the vehicle by that amount or raise the amount of money they were giving for my trade in to make it fair. The GM then told me that they "already gave me more money for my trade in." Stating they gave me $1000 more for it than they should, when there was no prior negotiating on my trade price and it was the first and only offer they had given me for it. She made me feel threatened to take it or leave it, but they were not negotiating at all. It took many hours at the dealership to get everything squared away. My sales person was dealing with 3 sales at the same time and we had to keep waiting for our turn, making us feel like we were just a number and the sale was unimportant to them. Several locals at a nearby restaurant also told me that they are known for not negotiating at all and recommended going to Lexington to purchase a vehicle. Not sure if I would ever buy from here again. More
by leopardgrl417
Employees Worked With
Ken Brown; Hana Choi
April 19, 2026
David “Kimmi” was professional, knowledgeable, and patient. He did everything he could to try to meet my needs, even though I didn’t buy I would recommend his services to anyone in the market for a ne patient. He did everything he could to try to meet my needs, even though I didn’t buy I would recommend his services to anyone in the market for a new car. More
by Amorgan
Employees Worked With
David “Kimmi” Kim
April 13, 2026
Great experience. Gage (Sales Person) was patient with all our questions and had us lined up and out the door with a new vehicle in a timely manner, even had red ribbo Gage (Sales Person) was patient with all our questions and had us lined up and out the door with a new vehicle in a timely manner, even had red ribbon on our new car. Trey (Deliver Expert) went through all the vehicle features before we left and even wore white gloves while working through the screens, buttons, etc. We are still working through issues with Bluelink but the on-line help has been great. More
by Roy
Employees Worked With
Gage Brown (Sales Person), Trey Wright (Delivery Expert)
April 06, 2026
I took my ‘21 Sonata in for a service recall. It has been a great car with absolutely no other issues. The entire service department was friendly, knowledgeable and willing to assist. Since I had It has been a great car with absolutely no other issues. The entire service department was friendly, knowledgeable and willing to assist. Since I had been considering an SUV, I thought I would look at the ‘26 Santa Fe after I dropped off the Sonata. I had every intention of just “looking”, but after driving the Santa Fe and seeing the amount of space and features, we decided to take advantage of a current sales offer. Tre went to work for us and got the best price for the Sonata and the Santa Fe. Robert in Finance, enthusiastically tried to offer us a warranty package, but as we explained, after previously owning three Hyundai products and Hyundai’s great warranty, we wouldn’t be buying another one if we had issues with them. In the end, Jameson patiently took the time to show us some of the many, many features on the Santa Fe. Overall, the entire day was enjoyable experience. More
by KM
Employees Worked With
Tiffani, Joshua in Service
March 03, 2026
I have nothing but high praise for the team at Oxmoor Hyundai. Our daughter is a student in Louisville and unfortunately had an accident that resulted in her car being totaled. The Oxmoor Team pulled t Hyundai. Our daughter is a student in Louisville and unfortunately had an accident that resulted in her car being totaled. The Oxmoor Team pulled together and worked with us remotely (we live in Michigan) to find the right car at a fair price, and got her back on the road. Our previous experience with Oxmoor was through the service department, which is absolutely top shelf in all ways. More
by gregzurakowski
Employees Worked With
Jayden, Jacobi
February 23, 2026
Mark and Nijah did a great job presenting me options and we would up buying the Mercedes GLA 250 in 2 quick trips. Good finance staff as well...the entire process was painless and I would buy another from we would up buying the Mercedes GLA 250 in 2 quick trips. Good finance staff as well...the entire process was painless and I would buy another from Oxmoor Hyundai. More
by tanner.scott1
Employees Worked With
Mark, Nijah, T J Gritton
February 04, 2026
My salesman Joey was great. The only downside was that I was all ready for my 2023 Palisade Calligraphy, and at the last minute he wasn’t able to sell it to me due to a recall. The only downside was that I was all ready for my 2023 Palisade Calligraphy, and at the last minute he wasn’t able to sell it to me due to a recall. He was, however, able to get me into a 2026 Santa Fe. It doesn’t have as many upgrades as the Calligraphy, but it’s still very nice. More
by Bearismybaby
Employees Worked With
Joey , T J Gritton
February 02, 2026
Absolutely horrible. The worst service department you will ever go to for your vehicle. I am not sure regarding sales but service is horrible. They will let you leave the The worst service department you will ever go to for your vehicle. I am not sure regarding sales but service is horrible. They will let you leave the place not safe. Scammers, crooks, and terrible people. Don’t go here and don’t waste your money/time! More
by HyundaiMan
Employees Worked With
Josh, Corey, all of service , Lindsay Jones, Jeremy Moody, T J Gritton
