Didn't buy a car but went there fully expecting to walk out of there with a 2018 Tuscon. Started working with Alyson in internet sales and she was good. She passed us to a salesman and he was polite, friendly helpful etc. Showed us the cars we had asked about and took test drives and decided on the car we wanted and started to do the paperwork. The sales manager came over introduced herself and talked about meeting everyone face to face and being honest about vehicle prices and avoid the back and forth through the salesmen. Effectively eliminating the " game, dance" that we go through when buying cars, We felt like we were being treated fairly and honestly up until then. Then it went downhill. The car we wanted was listed for $28,116 and with incentives, rebates and trade in we had to finance $19.900. We asked for a couple of different financing terms for comparison purposes but wanted to stay around 60 months and actually mentioned that we wanted to keep the payment around $450 at one point. The salesman came back with the offer of $466 for 60 months.
we said ok but wanted wanted to know the interest rate first, It came back at 5.99% which surprised us since our credit is excellent. We declined the offer and the finance manager came over and had a shocked look on his face that we would turn down this rate but said he would try again so he came back with 3.25%we still declined. After thinking about it later we started doing some figures on our own using the Payment calculator tool on their website. financing $19900 at 5.9% for 60 months was only 385 a month, However financing $24,116 for 60 months at 5.9% was $465. ????? Where did that $4,2116 go????? I did not add taxes an plates but it wouldn't account for 4.211
Needless to say we WILL NOT be going back there and I would warn anyone who thinks about using this dealership. Watch your numbers closely, I have since found out that instead of one credit check, we received 4 hard inquiries on our credit, one for each bank they checked....