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Oxmoor Mazda

Louisville, KY

4.4
1,006 Reviews

7913 Shelbyville Rd

Louisville, KY

40222

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Showing 1,006 reviews

January 10, 2024

Matt Ramser, our sales person, was fantastic. The rest of the buying experience not so much. We live in Florida but needed to purchase a car while in Louisville. The dealership assured us they wo More

by kcunning97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Ramser
Jan 11, 2024 -

Oxmoor Mazda responded

We're glad to hear you had a positive experience with Matt, but we're truly sorry to hear about the issues with the transfer and licensing process. We apologize for any inconvenience this has caused you. If there's anything we can do to assist you further, please don't hesitate to reach out to us. Your satisfaction is important to us, and we appreciate your feedback. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

January 09, 2024

Found a vehicle I liked and was ok with the price online. When I was given the full pricing it had over $1600 in taxable unremovable junk fees added. $600 of it was a "dealership fee" which was described as More

by squirrel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karlea King
Jan 10, 2024 -

Oxmoor Mazda responded

We appreciate your feedback and apologize for any confusion regarding the pricing. We'll take your comments into consideration and work on providing clearer information to our customers. If you have any further questions or concerns, please don't hesitate to reach out to me. Thank you for bringing this to our attention. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

January 02, 2024

We had a terrific experience with the folks at Oxmoor Mazada in Louisville, KY. I started my inquiries online and got very quick responses from Lilly Sanchez. The next day we visited the dealership and w More

by Caroline
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lilly Sanchez, Matt Ramser, Mario Convenuto
Jan 03, 2024 -

Oxmoor Mazda responded

Thank you for sharing your terrific experience with us at Oxmoor Mazda! We're delighted to hear that you had a positive encounter with Lilly, Matt, and Mario. It's wonderful to know that your visit was worth the 2 1/2-hour journey, and we sincerely appreciate your enthusiastic recommendation. If you have any more questions or if there's anything else we can assist you with in the future, please feel free to reach out. Safe travels, and enjoy your Mazda!

December 31, 2023

Typical "internet sales manager" experience. Wanted to start a back and forth with the "sales manager". All I wanted was an honest exchange of information, not to get bounced around. More

by Disappointed
Recommend Dealer
No
Employees Worked With
Lilly
Jan 01, 2024 -

Oxmoor Mazda responded

We apologize for any inconvenience you experienced during your interaction with our internet sales manager. Your feedback is important to us, and we appreciate your honesty. If you have any further questions or concerns, please feel free to reach out directly, and we'll do our best to provide you with the information you need in a straightforward manner. Thank you for considering us, and we hope to assist you more effectively in the future. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

December 20, 2023

Isaiah was super helpful, very informative, and took care of me and my partner greatly! More

by nicole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Mcellin/ five stars!
Dec 27, 2023 -

Oxmoor Mazda responded

Thank you for the kind words! We're thrilled to hear that Isaiah provided you with excellent assistance and took care of your needs. If you ever require further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your vehicle!

December 18, 2023

The dealership was great! We had such a great experience. We went to at least 7 dealerships that day and I have to say the Mazda experience was the best. And the sales person More

by nashanatasha1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendon Henson, Tim Bandurske
Dec 19, 2023 -

Oxmoor Mazda responded

Thank you for your kind words and positive feedback about your experience at our dealership, especially with our salesperson Brendon. We're delighted to hear that you had a great experience with us, and we appreciate your business. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle!

December 16, 2023

The physical facility is pleasant and inviting to potential and existing customers. Each and every member of the staff made me and my wife feel welcome. More

by davidlperry14
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Ramser
Dec 18, 2023 -

Oxmoor Mazda responded

Thank you for your kind words! We're thrilled to hear that you found our facility pleasant and inviting, and that our staff made you and your wife feel welcome. Customer satisfaction is our top priority, and we appreciate your feedback. If you ever have any more questions or need assistance in the future, please feel free to reach out. We're here to help!

December 15, 2023

The best experience i have ever had at a dealership, made buying a car effortless and efficient More

by victoriahenry4151
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Helm, Tim Bandurske
Dec 18, 2023 -

Oxmoor Mazda responded

We're delighted to hear that you had the best experience ever at our dealership! Making the car-buying process effortless and efficient is our goal, and we're thrilled that we could provide you with such a positive experience. If you ever need anything in the future, please don't hesitate to reach out. Safe travels in your new car!

November 16, 2023

Not pushy, listened to what we were looking for and we drove away in a new car! More

by kyleesolman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Becton
Nov 17, 2023 -

Oxmoor Mazda responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

October 20, 2023

I am real pleased with Oxmoor Mazda. They made it very easy for me to lease a new Cx_50. JaQuis Brooks was outstanding both times I was there. I visited the dealership on Sat and then More

by macky69us
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Convenuto, Chad Hildenbrand, Jaquis Brooks
Oct 23, 2023 -

Oxmoor Mazda responded

Thank you for your positive feedback! We're thrilled to hear that your experience with Oxmoor Mazda was seamless and that JaQuis provided outstanding service during your visits. Enjoy your new CX-50, and we look forward to serving you again in the future! Safe driving!