Oxmoor Toyota

Sold us a highlander that had a noticeable a/c problem. We actually put that they had to charge the a/c as part of the deal. Two weeks after buying, a/c was blowing warm again. Long story short, they charg We actually put that they had to charge the a/c as part of the deal. Two weeks after buying, a/c was blowing warm again. Long story short, they charged me 2300 dollars to replace the condenser, and put the truck back together with everything misaligned. Unfortunately we needed to drive it over winter months, and never brought it back for them to assemble correctly. Wouldn't buy there again, they obviously care more about the one sale, rather than years of sales. Since then, I've bought 2 vehicles from other dealerships. Will never buy there again. Having to spend over 2000 to fix a car that I just spent over 14000 to buy 2 weeks prior is ridiculous, especially when I put that the a/c needed charging in sale agreement. Problem was known, and passed on to me. More

I had contacted Melissa at the dealership, she is super nice. I shared with her the details of the car that I wanted to buy. We made an appointment to test drive it when my wife returned. My wife return nice. I shared with her the details of the car that I wanted to buy. We made an appointment to test drive it when my wife returned. My wife returned home early, so I was super-excited and called Melissa to move our appointment up. She wasn’t in the office, bummer, but she would set me up with Torie. I was fine with that since I know sometimes sales agent split the deal to cover when one another are out of the office. Plus, anxious me didn’t want to miss out on the opportunity to buy the car that I really wanted - excited! Torie called to set the appointment. After a few calls she explained they had a platinum available for me to test drive. The car wouldn’t have the caramel interior that she knew I wanted the most. Unfortunately, the caramel interior was not on the lot and was with the General Manager. I was fine with that understanding, given I just wanted to get a feel for the car’s handling ability and see the interior before making my purchase. I was fine to come back and buy the demo car with the caramel interior when the GM returned. Thinking that everything was set, everyone was on the same page – off we go to meet Torie for a test drive – more excitement! Arrived to meet Torie. She was super nice, but quickly and unexpectedly passed us off to Kyle. Within 5 minutes, here we go… Kyle had a platinum ready to drive, but with black interior. Me thinking it’s only fair to share that I was here to get a feel for the car so that I could purchase the platinum edition, moon dust color with caramel interior - not any other color or interior. I guess he thought that was a little too straight-forward for his comfort. Imagine a buyer telling a salesperson what they wanted to purchase, right? Giving him the benefit of the doubt perhaps he didn’t understand the demo car arrangement made with Melissa and Torie. Before I could share any of those details… Kyle got snarky. He said the Dealership doesn’t even have that color combo on the lot or in-stock. I’ll admit, I flippantly returned the favor to share another dealer had the exact color combo that I wanted to buy. I shared with him that I would test drive the car he had today, but if they didn’t have in-stock the car that I wanted, then I would go to the other dealer to buy it. I honestly thought that I was being very upfront and honest with him. I was about to share the demo car arrangement (thinking maybe he wasn’t aware) before he blurted out “why are you being so rude and acting all defensive!?” in a total jerkish tone. He proceeded, “you’re going to waste my time if you plan on buying somewhere else, I’m going to get MY sales manager” as if going to tell Dad on me. xxx? Not waiting around to have any more fun, I just walked out. Seriously after spending time at the bank to move money, drive over the bridge – Kyle’s attitude had me in and out under 5 minutes. No way would I buy a car from a Dealership that tolerates and hires these types of folks. There was a million different ways he could have handled it. See ‘Overcoming Rejections’ in your handbook. Overall, I’m also totally at fault here too. I should’ve waited for Melissa – blame over excitement on my part. I feel awful for Melissa because Kyle blew the whole deal for her in under 5 minutes. And, Torie should’ve never passed us off when Melissa trusted her to help us. Lesson learned for everyone in under 5 minutes. One thing is for sure, you can bet Kyle will still be carrying that same attitude toward the next buyer, just don’t let it be YOU. More

Del I had an Excellent experience I went online pick a Del I had an Excellent experience I went online pick a car Made an appointment to test drive No pressure Jessica imperizelli was very responsi Del I had an Excellent experience I went online pick a car Made an appointment to test drive No pressure Jessica imperizelli was very responsive and helpful Cory Morris was helpful professional and fast. The finance dept was quick and easy Overall an excellent experience Wayne More

On 12-16-20 I test drove a Toyota Sienna, Stock #T50959, at Oxmoor Toyota after checking price ranges on the Toyota.com website. The price on the lot for this specific vehicle was $43750, which is cons at Oxmoor Toyota after checking price ranges on the Toyota.com website. The price on the lot for this specific vehicle was $43750, which is considerably more than the range for this kind of vehicle advertised on Toyota.com. Two days later on 12-18-20 I saw the same vehicle advertised on Oxmoor Toyota's site for $35153. I texted and asked why the price difference. The sales manager Craig (Gray?) called me back and said that now all of a sudden there wasn't a shortage of these vehicles and they had lowered the price. On 12-18-20 the General Manager, Patrick O’Donnell, called me and apologized and said it was the fault of the young, inexperienced man who facilitated the test drive. I'm sure that young man placed the ad, and printed the stickers on the side of that vehicle! On 12-20-20 the ad was still on their website. I have photos I took at the lot and of the web site, showing the Stock #. This is a clear bait and switch and is a deceptive practice, and could be a case of pandemic gouging. More

Fantastic Customer Service: Logan Devine, sales consultant & Patrick O’Donnell, general manager went above and beyond to find a Toyota Camry XLE (specific color for the outside and inside, specific consultant & Patrick O’Donnell, general manager went above and beyond to find a Toyota Camry XLE (specific color for the outside and inside, specific packages and accessories). They did not have it in stock so they looked high and low acr the region to find it. They did. I got the car I wanted at a good price. These two were so nice and friendly. I didn’t know them before this purchase but feel like they are friends.now. Yes, I know. Buying the car from them was a very pleasant experience. Tom T. More

If I could give less than one star I would. I took my truck in to get an estimate on services. When the tech called me back I was addressed condescendingly and made to feel as though there was no room in truck in to get an estimate on services. When the tech called me back I was addressed condescendingly and made to feel as though there was no room in the dealership for my xxxxx Tundra. Before the call I was considering trading it in for a new one but xxxx NO not with them. More

There are 5 toyota vehicles In my parents driveway. My family has been a toyota supporter for years. Having said this I will most likely never buy a vehicle from toyota again. The vehicles are amazing and family has been a toyota supporter for years. Having said this I will most likely never buy a vehicle from toyota again. The vehicles are amazing and run forever but this dealership was awful. In 2017 I brought in my highlander to be serviced. During the service they wrecked the passenger side of the vehicle. I did not notice until I had already left. When I brought it back they denied and told me I had to have done it. I demanded video coverage and they found an employee wrecked it. After that they said they would fix it. When they fixed it the whole one side of the vehicle was a different color white and did not have matching stripes. At this point I just wanted a new vehicle .. they convinced me to go with a lease and that they were cutting me an amazing deal. I had never bought a lease but all of the negative equity rolled into it. They have never once treated me well since I have gone in. I am not trying to turn in my lease 6 months early and they are telling me I owe tons of money from my last highlander in equity. It would be one thing if they had been respectful and helped me through this process but no one has gone above and beyond to help me or show me kindness after their huge mistake. I have gone in multiple times the last few months to go over options and really no one is helpful or apathetic. Right now I am just trying to get out of my lease and go to Honda. With my third kid on the way I know I need a mini van and Siennas are amazing. My mother had one and it ran till it had almost 400k miles I just can't get myself to buy a toyota after this experience. Hello Honda! More

Had an oil change done during scheduled service. They tend to either "weld" the drain plug or filter on, or both. You will NOT be able to get them off yourself without pneumatic tools. The oil filter gas tend to either "weld" the drain plug or filter on, or both. You will NOT be able to get them off yourself without pneumatic tools. The oil filter gasket was NOT lubricated and "cooked" to the housing. Had to pay local shop to remove it. Also wasted $50 worth of Mobil 1 oil by having to pit new oil in with an old filter until I could get it removed. Notified Steven Cook and he was full of excuses but admitted they use pneumatic tools to put both on. FYI - Filters are to be put on by HAND TIGHTENING per owner's manual. Will NEVER go back. More

WORST EXPERIENCE EVER I have been a loyal customer to Oxmoor Toyota, but never again. I was treated so badly that I never want to return to Oxmoor Toyota. Obvious lack of I have been a loyal customer to Oxmoor Toyota, but never again. I was treated so badly that I never want to return to Oxmoor Toyota. Obvious lack of experience and doesn't know how to treat a customer. Very rude! Don't buy your car at this Toyota - go to a place that cares who their salespeople are and that they make sure they are treating customers correctly. The treatment was so bad, that my whole family (who also has cars thru Oxmoor Toyota) does not want to return there. I'm making sure all my friends and family know about my experience. Please do yourself a favor and go to a dealership that really values you - b/c it isn't Oxmoor Toyota! More

A happy customer! Super pleased with my salesman, William and the Camry. One of the easiest car purchases I have ever had. I would highly recommend Oxmoor Toyota and Super pleased with my salesman, William and the Camry. One of the easiest car purchases I have ever had. I would highly recommend Oxmoor Toyota and suggest you ask for William Moberly! More