Oxmoor Toyota

Absolutely terrible experience. While I love the Highlander I wish I could give it back and give my money to a deserving Toyota Dealership. From the dealership changing agreed upon deal terms to wa Highlander I wish I could give it back and give my money to a deserving Toyota Dealership. From the dealership changing agreed upon deal terms to waiting over 2 hours to sign the deal paperwork to the the finance department not knowing how to do their job to the dealership incorrectly charging a security deposit and finally the dealership not paying off my trade-in in a timely manner. Then when you bring up all their “mistakes“ and confront them, the manager then has the nerve to ask well don’t I mistake too. Of course I do, but that is irrelevant here and if I made the level of mistakes this dealership did I wouldn’t have a job. Totally unprofessional and never would I recommend this dealership to anyone under circumstances even if this dealership has the best price. I will pay a little more to be treated by competent and professional staff to prevent all the backend issues. Update 11.15.19 - Issues still not resolved. Management claims to be doing everything within their power, but won't send an overnight check today to pay off my trade (that should have been paid off two weeks ago) to resolve the issue because its against their policy (must wait 24 hours after canceling a check before sending a new a check is what the dealership told me) even though it was the dealership that sent the first check to the wrong address when I provided the correct address on October 23. I would understand following policy if the dealership was not at fault, but every step along the way the dealership has been at fault. Explained to the management my monthly payment is due on the 16th and their response was well Toyota gives a 10 day grace period. It seems the dealership only wants to follow policy when it suits the dealership because there is no way my experience could have been according to "policy." More

Oxmoor Toyota Financial Department and Toyota Extra Care Ref They talk up the Toyota extra care within the financial department. However when you want to cancel go direct to Toyota Financial Customer Service in They talk up the Toyota extra care within the financial department. However when you want to cancel go direct to Toyota Financial Customer Service instead of dealing with Oxmoor Toyota Finance department direct. When it comes to customer support they are worthless. Please remember when signing up for their extended warranty, it starts when you purchase the vehicle, not when the warranty expires. Never will I step foot in this facility again, because of one individual in the finance department refuses to return calls. This individual should have his employment terminated because his lack of customer service skills will impact sales at this location. More

Great salesman I wasn't looking forward to buying a car because of my past experience. My salesman was Jimmy Vandenberg and he was great! He let me look at cars an I wasn't looking forward to buying a car because of my past experience. My salesman was Jimmy Vandenberg and he was great! He let me look at cars and didn't follow me around. He wasn't pushy at all and he actually listened to me. I was able to stay within my price range. He made my car buying experience so nice. More

Bad service I made a drive from another county for service. While there discussed with advisor about replacing 2 tires. Advisor said they would mount 2 new tire I made a drive from another county for service. While there discussed with advisor about replacing 2 tires. Advisor said they would mount 2 new tires Michelin on back and move my 2 best Bridgestone to front. I had 2 Bridgestone with less miles than the other 2. Arrive home and found the 2 new tires were mounted on the front. Now I don't know which 2 Bridgestone tires were removed. Do I have two of the best ? Service Manager didn't return my call. I ended up talking to assistant manger in service. He said new tires should be on the back but if tread was near the same really didn't matter. Dumb remark. How could 2 brand new tires and 2 with 62,000 miles have same tread ? Left message for advisor to return my call. Haven't heard from him. Now I have to make another trip to have mistake corrected. The men should be embarrassed to have a woman find their mistake. More

Poor service I had an appointment to have my 2010 Toyota Camry trunk fixed on 9:45 am on 10/22/18. I dropped the car off and they shuttled me to work.At 5:00 pm th I had an appointment to have my 2010 Toyota Camry trunk fixed on 9:45 am on 10/22/18. I dropped the car off and they shuttled me to work.At 5:00 pm they hadn't called. So, I called them and they said it didn't get done because they had "bigger" jobs to do. They couldn't get to mine even with an appointment. They gave me a loaner car at no cost. They called me the next morning at 7:45 am to let me know that my brakes were bad too. I firmly said I only wanted fixed what I brought it in for. When I picked it up the price was $100 more than what was quoted to me. Don't go there for any service work. They only care about their time and not yours and to get the most of your money.. More

They take your money then I don’t want to call you back , Jason told me he would call me right back with the information when the guy got back from lunch about what he did to my car, it’s 2 1/2 hours later , Jason told me he would call me right back with the information when the guy got back from lunch about what he did to my car, it’s 2 1/2 hours later I called he still not an able to talk to me and that you got my money and now you’re not gonna deal with me! Very poor customer service, never pay your bill till you get everything answered are there just going to brush you under the rug More

Bad place for anything Bought a car there. Said they would scedual a appt for a service/multipoint since was a used car. There was no appt when my wife got there and it's be Bought a car there. Said they would scedual a appt for a service/multipoint since was a used car. There was no appt when my wife got there and it's been 3 hours and she's waiting on it. She asked about when it will be looked at/Done and they said theres no time frame and not been looked at. Noting we live a hour away. This is a disappointment and not right. Wouldn't advise anyone to come here for anything. Service manager was no help Ethier said people was in front of me after waiting 3 hours. More

Can’t believe they let me leave the lot with NO gas! EMPTY!! I bought a great car between two salespeople. While test driving, I seen it was almost empty. The salesman said, these Toyota’s can go far on little g I bought a great car between two salespeople. While test driving, I seen it was almost empty. The salesman said, these Toyota’s can go far on little gas! Amazing we picked the car up and the same amount was still in there! No courtesy to even fill it up. We just bought the car!! Great business Chris and Patrick! and to you Oxmoor Toyota - after my husband brought this to their attention he was told they only fill up the tanks of new cars? WOW!!? More

Shady customer service and keeping secrets I don't have an option of giving them 0 star. Hide MSRP and never let you know about the APR. They ask you about your payment range and then just mov I don't have an option of giving them 0 star. Hide MSRP and never let you know about the APR. They ask you about your payment range and then just move around it without telling you APR. Sales reps are not educated about their own website and told me 10 grand higher amount than what was advertised. If you ask about APR, they will start talking with you loud. More

Doug is no longer there We have bought several cars at oxmoor we had a bad experience then Doug was hired and tried to get us to come in. He was the most honest sincere man I We have bought several cars at oxmoor we had a bad experience then Doug was hired and tried to get us to come in. He was the most honest sincere man I have met and renewed our faith in oxmoor. I told all friends and family to go there and see him and bought myself a nice truck lol. We were looking for a another car and called and told Doug was no longer employed there! Well then we no longer will have our service done there and sure won’t buy or recommend them to anyone. Sounds like the old oxmoor Toyota that done us wrong is back! More