Oxmoor Toyota

Bad service I made a drive from another county for service. While there discussed with advisor about replacing 2 tires. Advisor said they would mount 2 new tire I made a drive from another county for service. While there discussed with advisor about replacing 2 tires. Advisor said they would mount 2 new tires Michelin on back and move my 2 best Bridgestone to front. I had 2 Bridgestone with less miles than the other 2. Arrive home and found the 2 new tires were mounted on the front. Now I don't know which 2 Bridgestone tires were removed. Do I have two of the best ? Service Manager didn't return my call. I ended up talking to assistant manger in service. He said new tires should be on the back but if tread was near the same really didn't matter. Dumb remark. How could 2 brand new tires and 2 with 62,000 miles have same tread ? Left message for advisor to return my call. Haven't heard from him. Now I have to make another trip to have mistake corrected. The men should be embarrassed to have a woman find their mistake. More

Poor service I had an appointment to have my 2010 Toyota Camry trunk fixed on 9:45 am on 10/22/18. I dropped the car off and they shuttled me to work.At 5:00 pm th I had an appointment to have my 2010 Toyota Camry trunk fixed on 9:45 am on 10/22/18. I dropped the car off and they shuttled me to work.At 5:00 pm they hadn't called. So, I called them and they said it didn't get done because they had "bigger" jobs to do. They couldn't get to mine even with an appointment. They gave me a loaner car at no cost. They called me the next morning at 7:45 am to let me know that my brakes were bad too. I firmly said I only wanted fixed what I brought it in for. When I picked it up the price was $100 more than what was quoted to me. Don't go there for any service work. They only care about their time and not yours and to get the most of your money.. More

They take your money then I don’t want to call you back , Jason told me he would call me right back with the information when the guy got back from lunch about what he did to my car, it’s 2 1/2 hours later , Jason told me he would call me right back with the information when the guy got back from lunch about what he did to my car, it’s 2 1/2 hours later I called he still not an able to talk to me and that you got my money and now you’re not gonna deal with me! Very poor customer service, never pay your bill till you get everything answered are there just going to brush you under the rug More

Bad place for anything Bought a car there. Said they would scedual a appt for a service/multipoint since was a used car. There was no appt when my wife got there and it's be Bought a car there. Said they would scedual a appt for a service/multipoint since was a used car. There was no appt when my wife got there and it's been 3 hours and she's waiting on it. She asked about when it will be looked at/Done and they said theres no time frame and not been looked at. Noting we live a hour away. This is a disappointment and not right. Wouldn't advise anyone to come here for anything. Service manager was no help Ethier said people was in front of me after waiting 3 hours. More

Can’t believe they let me leave the lot with NO gas! EMPTY!! I bought a great car between two salespeople. While test driving, I seen it was almost empty. The salesman said, these Toyota’s can go far on little g I bought a great car between two salespeople. While test driving, I seen it was almost empty. The salesman said, these Toyota’s can go far on little gas! Amazing we picked the car up and the same amount was still in there! No courtesy to even fill it up. We just bought the car!! Great business Chris and Patrick! and to you Oxmoor Toyota - after my husband brought this to their attention he was told they only fill up the tanks of new cars? WOW!!? More

Shady customer service and keeping secrets I don't have an option of giving them 0 star. Hide MSRP and never let you know about the APR. They ask you about your payment range and then just mov I don't have an option of giving them 0 star. Hide MSRP and never let you know about the APR. They ask you about your payment range and then just move around it without telling you APR. Sales reps are not educated about their own website and told me 10 grand higher amount than what was advertised. If you ask about APR, they will start talking with you loud. More

Doug is no longer there We have bought several cars at oxmoor we had a bad experience then Doug was hired and tried to get us to come in. He was the most honest sincere man I We have bought several cars at oxmoor we had a bad experience then Doug was hired and tried to get us to come in. He was the most honest sincere man I have met and renewed our faith in oxmoor. I told all friends and family to go there and see him and bought myself a nice truck lol. We were looking for a another car and called and told Doug was no longer employed there! Well then we no longer will have our service done there and sure won’t buy or recommend them to anyone. Sounds like the old oxmoor Toyota that done us wrong is back! More

Exceptional Help I am writing this review to express how happy I am with the Lease Purchasing Agent, Salesperson, and all who were involved in making this one of my be I am writing this review to express how happy I am with the Lease Purchasing Agent, Salesperson, and all who were involved in making this one of my best experiences buying a car. I came into the dealership wanting out of a lease that was just not the right car for me. Doug Wolford, the lease purchasing agent went right to work. Set me up with a salesperson Matt and off we went on a test drive. I come back and we had a long way to go before I was going to be able to drive away in this new 18 Camry that I had already fallen in love with. We finally arrived at an agreeable sale and I have to say again everyone who worked on this deal was incredible and I would highly recommend this dealership. I know a lot of times reviews are negative and we never hear of the good experiences but I wanted to take the time to express my very positive experience at Oxmoor Toyota. More

Great experience My wife and I drove 4.5 hours to purchase a used Prius with some special features. Melissa Hortenbury, Kyle Hazlett, and Evan Harn at Oxmoor Toyota pr My wife and I drove 4.5 hours to purchase a used Prius with some special features. Melissa Hortenbury, Kyle Hazlett, and Evan Harn at Oxmoor Toyota provided truthful answers to our many questions. They gave us honest information that we had not been given by other dealers closer to our home. A great car buying experience that we will share with others who are interested in buying a Toyota. More

new lease experience Both the salesman and his manager were very friendly and accommodating thru the entire process. This lease was much shorter in time spent by me. The w Both the salesman and his manager were very friendly and accommodating thru the entire process. This lease was much shorter in time spent by me. The whole process of looking, evaluating, buying and doing the paperwork was much more pleasant than previous encounters. More