Oxmoor Toyota

Because of my first experience doing my lease I planned to simply buyout my vehicle and then go to a different dealership for a vehicle but Dominic and Donnie did their very best to get me in a vehicle tha to simply buyout my vehicle and then go to a different dealership for a vehicle but Dominic and Donnie did their very best to get me in a vehicle that was better for me for a price I could afford. More

My daughter and I had to go to the dealership 3 additional times to re-sign the contract! Only one of the 3 times did the dealership contact us to let us know there was a problem. The other 2 times additional times to re-sign the contract! Only one of the 3 times did the dealership contact us to let us know there was a problem. The other 2 times contact was made by the buyer (me) because a payment was due soon and payment information had not been received. Calls weren't returned on more than one occasion. When I spoke with the head of finance he indicated we would need to come in and resign for the 3rd time and told me the paperwork would be ready. I indicated the time we would be there and the visit ended 1 1/2 hours later!!! We met with someone completely different that had clearly had this dumped on him for reasons I can only speculate about therefore I will not share them here. The finance manager eventually came into the situation and told us that he had to come in on his day off and that he would rather be spending time with his family. While I get that, I can assure you both my daughter and I would have preferred to have been somewhere else also. And to top it off while I was there dealing with something I was told would be ready, I had to call work to tell them I would be late! The finance manager also tried to reiterate that even though it was a hassle to have to come back in that we were getting a better deal. NOT TRUE!!! Actually we ended up getting a WORSE deal. Sure the purchase price was less but the interest rate was significantly higher, which of course made the payment higher. According to the finance manager the interest rate went up because of something in my credit. While I know that is NOT the case, as absolutely nothing has changed with my credit since this mess began on October 10, 2013, and it’s now December 12, 2013, if they could have done their job properly in the beginning everything would have already been signed, sealed and delivered at the much lower interest rate. IF we do not refinance the loan we will pay considerably more than we originally contracted for. So be cautioned when dealing with Oxmoor Toyota!!! If it had been my car that I was purchasing and not a car my daughter was purchasing, they would have received the keys back in lieu of signing a new contract! If I can find another course of action to take besides sharing this information here, I can assure you I will. More

Dominick let me take my time to make a decision and was not pushy, make sure to ask for him when you visit Oxmoor Toyota. He will take good care of you. not pushy, make sure to ask for him when you visit Oxmoor Toyota. He will take good care of you. More

Oxmoor Toyota goes the extra mile to make your car buying experience special and rewarding. When I inquired about the Camry and Prius, they responded promptly both through e-mail and by phone. I thought th experience special and rewarding. When I inquired about the Camry and Prius, they responded promptly both through e-mail and by phone. I thought the video message was especially personal and a very nice touch. When my wife and I arrived at the dealership, everyone we came in contact with was personable and friendly. Our salesman, Tyrone Cottrell was very helpful. He was very patient and knowledgeable as he worked with us over a long period of time to reach the best deal possible. We had to stay close to a $300 car payment and he helped us to reach that goal. We are very happy with our Toyota Prius V. It is a beautiful car that is both fuel efficient and functional. It is well worth the price! Tyrone Cottrell is a first class salesperson and individual. He even called us today to tell us not to come in to drop off some paperwork because of the inclement weather. This caring attitude and first class service will bring us back to Oxmoor Toyota to lease a car again in the future. We will definitely recommend this dealship to others. It is all about service and excellent salespeople like Tyrone Cottrell! More

Lionel was provided a great initial impression. When I was first contacted by Lionel, I told him what I was looking for and what specifically I needed. Although it was not on the lot, he was persistent a was first contacted by Lionel, I told him what I was looking for and what specifically I needed. Although it was not on the lot, he was persistent as he looked at surrounding dealers to find what I wanted. He gave me the options I wanted and needed which is why I decided to go to Oxmoor over the other dealerships. Upon showing up, he took us on a test drive and showed us all that we needed to know. Because he was unable to stay, but wanting to ensure that we had the best possible experience, he passed us off into the very able hands of Tyronne. Tryronne was everything you could want from a salesman, knowledgeable and relentless without being pushy. He found exactly what we were looking for. He made it easy for my wife to finalize the purchase when I couldn't be there by helping her keep my two boys entertained long enough to get the paperwork completed. Even after a small misunderstanding on the literature, Tyronne was committed to customer service and made sure that we were 100% satisfied with our purchase. Both parties were swift, respectful and a pleasure to work with. This was easily the best car buying experience I have ever had. I would highly recommend Oxmoor and if possible Lionel and Tyronne. More

Tyrone Cottrell was great at helping me to decide on the car and finding the color that I wanted. Halfway through I changed my mind on the model of the car, after he had found the first one, and he was able car and finding the color that I wanted. Halfway through I changed my mind on the model of the car, after he had found the first one, and he was able to find the second model for me, with a smile, as well as supplying me with the information I needed to make my decision. Mike Donoghue worked with Mr. Cottrell and really listened to my concerns and spent time answering my questions. He also took time to make sure that I understood how the features of the car functioned and that I was at ease using them. He helped to make my purchase an enjoyable and pressure free experience. More

I use to like buying a car about as much as I liked getting a tooth drilled at the dentist. Oxmoor Toyota has changed that perception. They are professional and don't play the games the other dealers p getting a tooth drilled at the dentist. Oxmoor Toyota has changed that perception. They are professional and don't play the games the other dealers play. As long as they stay that away and keep respectable and professional salesman like Dominique Barksdale, we will continue to recommend and purchase vehicles from them...... More

Prompt and helpful sales/lease and service staff. Seem to value our business. This is our 11th Toyota with the last 10 either bought or leased from Oxmoor Toyota. value our business. This is our 11th Toyota with the last 10 either bought or leased from Oxmoor Toyota. More

Dominick is not your "typical" salesman which makes this LONG process so much more bearable! I felt no pressure in fact before we even started he began talking about his twins & asking about our makes this LONG process so much more bearable! I felt no pressure in fact before we even started he began talking about his twins & asking about our kids. This wasn't just a sale to him and you can instantly feel that! I only have one complaint....he refused to throw in one of his kids with the sale, very selfish of him beins he has 2! ;) hope to see you in 3 years....I've leased 6 cars in my lifetime and you are a class act! Thank you! More

Dino meet me before I entered the building and did an excellent job in helping me select my 2014 Toyota Prius III. He addressed all of my questions and even assisted me in pairing my smart phone before excellent job in helping me select my 2014 Toyota Prius III. He addressed all of my questions and even assisted me in pairing my smart phone before I left the dealership. More