Oxmoor Toyota

Returning lease customers (third lease) Have been very pleased until this third lease. Turned in car 4 months early and given $5000 in penalties which was applied to my new lease. SO, basically, I'm pay pleased until this third lease. Turned in car 4 months early and given $5000 in penalties which was applied to my new lease. SO, basically, I'm paying on two cars! WILL NEVER LEASE AGAIN based on this experience UPDATE: we did purchase a second car and they did work with us on pricing on that car. More

Tyrone is very friendly and professional. He is very knowledge of the Toyota products. Tyrone is very courteous and considerate of customers. He does an excellent job keeping customers informed of the knowledge of the Toyota products. Tyrone is very courteous and considerate of customers. He does an excellent job keeping customers informed of the status of their vehicles. I would highly recommend Tyrone as a sales person. More

Our experience at Oxmoor Toyota was great. We knew what we wanted and asked for it. We weren't pressured about anything else at all. Our salesman, Lakin Hatton, was knowledgeable, informative and fun. The we wanted and asked for it. We weren't pressured about anything else at all. Our salesman, Lakin Hatton, was knowledgeable, informative and fun. The entire staff we dealt with were fun to be around actually. We had done our preliminary looking online and were contacted with the results we were looking for in about 30 minutes. We will most certainly recommend Oxmoor to family and friends !! Terry & Kelli Stone Brandenburg, KY More

Overall Oxmoor Toyota was a pleasurable buying experience. The staff was friendly, and very knowledgeable with the product they represent. Mr. Cottrell was very professional,honest, and a delig experience. The staff was friendly, and very knowledgeable with the product they represent. Mr. Cottrell was very professional,honest, and a delight to work with. I would highly recommend Oxmoor Toyota. More

We purchased both a 2013 Prius III and 2013 Highlander Limited on Sunday, December 23, 2012. We were pushed to purchase before Christmas, so that our 1997 Toyota Camry could go through repairs and be gif Limited on Sunday, December 23, 2012. We were pushed to purchase before Christmas, so that our 1997 Toyota Camry could go through repairs and be gifted to our granddaughter before she would return to school in January. We purchased one of our Camrys from Oxmoor Toyota; however, they have performed work/repairs for us on three different Toyotas through the years, so, to us, it made sense to begin our shopping at that dealership. Service at Oxmoor, for us, has been exceptional. The environment was friendly, and we really didn't feel pressured by our salesman, Don Thomas, which for most of us, who would rather take a beating than shop for card, is a definite plus. This is especially to his credit, since it was two days before Christmas, and he was driving to Tennessee after finishing with us, for a family visit. We arrived around 1:00 P.M., and we were the last customers, leaving around 7:00 P.M.! Our salesman, Mr. Thomas, was knowledgeable on most features and operations of the vehicles; however, he was not familiar with the current crash test information regarding the Prius, and therefore unable to provide information. As I stated, though, he didn't rush us, and he did take time with us to drive both vehicles. I do have to say that he didn't have a difficult "sales job" with us. Having happily driven Toyotas since the early '80s, we were pretty certain we would buy another Toyota. We had researched the Prius, and talked with current owners; we are interested in doing what we can for the environment, so owning a Hybrid for our daily city driving and for short trips was important to us. Since we are retired, and hopeful for travel, we decided on the Highlander Limited; we wanted an SUV which could seat 6 passengers, to include children and grandchildren on road trips. The only hassle came, and a long hassle it was, with pricing. We know that Don Thomas was just doing his job, but we don't really believe we got the best "deal" we might have by not shopping at other dealerships, considering we purchased two brand new 2013 vehicles at one time! We know this doesn't happen often; but, we had driven our two vehicles for 15 and 19 years, and plans were made for them with grandchildren. Our experience overall was excellent, but again, we were disappointed that we didn't do better on pricing. We are retired seniors, were buying two days before Christmas, and after six or so hours, we were worn out. We really didn't want to shop around, during the holidays, so we opted for the purchases. After two months, we are extremely happy with both of our purchases, although the Prius is winning out, at this point, as "Most Driven." In addition, we were also a little bothered that the dealership couldn't see their way clear to give us a Kitchen Aid grill; boxes were sitting around from an earlier promotion on "used" cars. Imagine, we just bought two NEW high-end Toyotas, and a grill was too much for a giveaway!!!! Really, how often does a customer purchase two new vehicles at the same time??? Instead, we ended up with what was the current giveaway... a used (taken from the showroom because there were no new ones left), flocked Christmas tree, pieces of which our granddaughter is still cleaning from our Camry because we hauled it without a box! We do want to mention that a gentleman, named Richard Edmonson, stepped in to help us before we left that evening. He wasn't happy with the clean up effort of the new vehicles, and promised they would be ready the next day for pick up. Yikes! Christmas Eve, but that is when we made two trips back to Oxmoor Toyota. Mr. Edmonson was so accommodating and friendly, and was an amazing representative for the Oxmoor dealership (they all aim to please); he was so insistent that we leave as happy customers! Speaking of happy customers, seems like someone from the Oxmoor dealership might want to make things right, and give us a call to come back and pick up a grill! More

I had a great experience at Oxmoor Toyota. Cory Morris provided great customer service and helped me find a great car that met my budget. I would recommend Oxmoor Toyota to anyone who needs a new or used provided great customer service and helped me find a great car that met my budget. I would recommend Oxmoor Toyota to anyone who needs a new or used car. Cory Morris also made sure my new car was filled with gas. More

Great sales and service departments; wouldn't go anywhere else! Provided complimentary shuttle so we weren't stuck during repair (got helpful info from driver). Appreciate low pressure sales people. anywhere else! Provided complimentary shuttle so we weren't stuck during repair (got helpful info from driver). Appreciate low pressure sales people. More

Able to answer all my questions. Kept us abreast of the status of the vehicle which we ordered. Great experience. Tyrone provided a wonderful buying experience. status of the vehicle which we ordered. Great experience. Tyrone provided a wonderful buying experience. More

We had an extremely pleasant experience buying our Prius because Tyrone was a low pressure salesman who got us the best price for our trade-in and purchase. because Tyrone was a low pressure salesman who got us the best price for our trade-in and purchase. More

I have bought over 13 new cars in 30 years all over this country being in the US Navy for 30 years and this was by far the Best experience I have ever had in buying new car. Tyrone Cottrell was my car sale country being in the US Navy for 30 years and this was by far the Best experience I have ever had in buying new car. Tyrone Cottrell was my car salesman and he was outstanding as well as very professional and a pleasure to deal with...... Also Lauren Waldman the finance manager was outstanding, very professional and thourgh. She was able to get me a very good finance rate on my new truck. I am very pleased with the whole experience and would definitly tell friends about this dealership!!!!!!!!.......Very Respectfully Earl Hankins CWO4 USN Retired More