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PURE Automotive

Gresham, OR

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rated
3 Reviews

1990 E Powell Blvd

Gresham, OR

97080

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February 12, 2022

Purchased a car from this dealership and found out they lied to me about the car battery having been replaced—after I bought it CASH… when I brought up this mistake they just told me that it was my mistake More

by simonewulfhorst
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kyle, Israel
Feb 14, 2022 -

PURE Automotive responded

We apologize for the confusion with this transaction. We provided you with the CarFax and told you the battery had been replaced, because the traditional starter battery had been replaced. The hybrid battery however, was not. This was not made clear on our part, so when we provided you with the CarFax and told you it was replaced, we meant the starter battery. Please reach out to us so we can address the situation and avoid this mistake going forward.

December 20, 2021

They spoke until I gave them my social for report, then nothing, they stopped talking More

by S.costello0809
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
None of the above
Dec 27, 2021 -

PURE Automotive responded

We have reached out in regards to this situation. We apologize for the confusion. Thanks for sharing your experience with PURE.

September 27, 2021

Quick and easy process. Everyone was great to deal with. Car we purchased is great, with the exception of finding out it needs new brakes. I realize it's a used car, but you would think that the brakes wo More

by Jim97322
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Davis
Sep 27, 2021 -

PURE Automotive responded

Thanks for taking the time to leave a review, and we are happy to hear that you found the right car for you! I understand your concerns about the brakes but we are glad to hear the situation was handled and process was quick and easy. We hope you enjoy your new vehicle!

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