Pacific BMW

Gilbert was excellent. Looked out for me, responded to every one of my questions. I really felt like he was looking out for my best interest. every one of my questions. I really felt like he was looking out for my best interest. More

love this place. they are always very helpful, friendly and they do their job very professionally. Thank you very much. I would never hesitate to come back and they do their job very professionally. Thank you very much. I would never hesitate to come back More

The reason why I keep coming back to pacific bmw is their service is outstanding and superb. It is well organized from the point you drop your vehicle to the moment you pick up your vehicle. I give them a fi service is outstanding and superb. It is well organized from the point you drop your vehicle to the moment you pick up your vehicle. I give them a five star. Thank you everyone and keep it up! More

I had my vehicle shipped to me in Oklahoma. The Finance and Sales people were both very friendly. However, the service I received was extremely disappointing. The vehicle was not cleaned/detailed. Consider and Sales people were both very friendly. However, the service I received was extremely disappointing. The vehicle was not cleaned/detailed. Considering we are in the midst of a pandemic, I was expecting a thorough cleaning inside the vehicle. It clearly had not been vacuumed inside the vehicle and the trunk. There was trash in the pockets presumably from the previous owner. The seats still had crumbs on them. When I informed Frank of this, his response was the shipping truck arrived unannounced, despite the fact that the shipper had arranged the pickup several days prior. Frank did not apologize or take ownership of the issue. When I asked if he could reach out to the local BMW dealership to arrange a complimentary wash and detailing, his response was for me to get a quote. The other issue I have with Pacific BMW is with my paperwork. The contracts were sent Fedex next day for signing. However, my transfer of title and registration paperwork were sent via US Postal service. It is now 2 weeks and counting that I have not received the paperwork. The vehicle was sent without dealer paper plates. So I can't drive the vehicle. I specifically informed Frank that I needed to travel out of state and needed the title and registration paperwork ASAP. Why are you able to send the sales contract by Fedex but unable to send the post sales paperwork by Fedex, especially considering that it is not a secret that the US Postal service is clearly struggling at this time? This was my second BMW 5 Series that I've purchased in the state of California. The first one was from Monrovia BMW. That was a hassle free experience. The sales person handled everything. I was expecting similar service with this purchase. However, I can't say the same for Pacific BMW. When you purchase a luxury vehicle, you expect top notch customer service. That is far from what I received from Pacific. It was very disappointing. More

Always a great experience. I think maybe because of masks and Covid protocol I didn't get the usual run through of features in my new car, and not even sure I would have been comfortable having it anyway, bu and Covid protocol I didn't get the usual run through of features in my new car, and not even sure I would have been comfortable having it anyway, but I'm sure it would have been provided had I asked for it. It all happened as quickly as they could handle everything and that was much appreciated. My only critique would be for staff to have masks that fit well enough that they don't have to be touching/readjusting them so much, that part was a little nerve-wracking. When my lease is up again I am sure that issue won't even exist anymore. Overall I'm very satisfied as usual. More

The customer service experience was excellent. I wanted a quick transaction and Stephen actually listened and provided great service. Both he and Gary were polite, professional and genuinely looked like thei quick transaction and Stephen actually listened and provided great service. Both he and Gary were polite, professional and genuinely looked like their enjoyed their job. Rare More

I’m been with BMW for a while first in Beverly Hills to Glendale. The services is great but my favorite person is Andy he’s always amazing!!!! Glendale. The services is great but my favorite person is Andy he’s always amazing!!!! More

I only get serviced at Pacific BMW. Gilbert is the absolute best. Always super responsive, helpful, and polite. Bc of Gilbert, I drive all the way from Valencia even though there is a dealership by my absolute best. Always super responsive, helpful, and polite. Bc of Gilbert, I drive all the way from Valencia even though there is a dealership by my house I can go to. He’s the best! Unfortunately, this last time, I did have an issue with leaving a cell phone mount in the loaner car and the guys said they never saw it and no one took it... but I asked Gilbert to take a look and he found it for me. More

I have to finish my service with in 3 hours because they can not help me to put the carseat to mu loaner due to corona virus. I asked henery to finish the service within 3 hour becuase my baby and he fini can not help me to put the carseat to mu loaner due to corona virus. I asked henery to finish the service within 3 hour becuase my baby and he finished within 2 hours. He understands my situation and help me. I really appreciate it. thank you to henery and pacific bmw service team. More

Great experience. The staff is super friendly and there is no pressure. Great quality and selection of cars. Even in this COVID environment, they made it as comfortable and safe as possible. is no pressure. Great quality and selection of cars. Even in this COVID environment, they made it as comfortable and safe as possible. More