
Pacific BMW
Glendale, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Manny immediately understood what my vehicle needs were and simply took care of the problem. I believe Calvin Yun was my tech and he got it done quickly. Thank you, Calvin and Manny. and simply took care of the problem. I believe Calvin Yun was my tech and he got it done quickly. Thank you, Calvin and Manny. More
Best dealer! Customer service, communication, and turn around time! Always a pleasure and pleasant experience! Customer service, communication, and turn around time! Always a pleasure and pleasant experience! More
Our Service advisor took the time to listen to our concern and was able to resolve the issues. Thank you. concern and was able to resolve the issues. Thank you. More
Pacific BMW is a great dealership. Bringing my car in for service is positive from the greeters to the service representatives to the waiting area. Everyone is friendly and makes it a Bringing my car in for service is positive from the greeters to the service representatives to the waiting area. Everyone is friendly and makes it a good experience. More
everything was fine and got my car back on time and everyone was very polite. everyone was very polite. More
Unbelievable service and attention to detail - Galo and the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Than the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Thank you to the Pacific BMW Service team - we will be back More
Service quality and experience seems to have gotten better. This is good and hope to and see more improvements. better. This is good and hope to and see more improvements. More
I have been a loyal Pacific BMW customer for over 15 years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with I years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with Inga Manukyan, my feelings have changed. She was condescending and rude, handling a somewhat traumatic situation with my loaner vehicle quite poorly. I was willing to pay over $3000 for my new X3 muffler which was installed, and another $1000 for annual maintenance…BUT I cannot believe that I was falsely made responsible for buying the loaner car a new $520 tire after a nail was found in the left rear tire. It is unclear whether I was even driving the car when the nail first entered the tire. The low pressure light went on sometime on Tuesday or Wednesday and I thought it was just due to the change in the weather temperature. But by yesterday morning, it showed that it was only the left rear tire, which is not normal for weather changes. I called Auto Club and a service technician came out and filled the tire to 41 PSI. The Pasadena technician said it was a very slow leak and he thought I could make it back to the dealership without a patch. By the time I reached Glendale, the tire pressure went down to 2 PSI and then 0. I took the loaner back immediately to the dealership, and was told I had to pay for a brand new tire on my loaner vehicle. This $520 charge seems unfair, especially considering that I have been overpaying for BMW service with you for so many years. I think this reflects poorly on your customer service, and would like that money refunded. If I had been dishonest and just patched the tire, no one would have known, but I was trying to do the right thing. Clearly, I am not a valued customer and I will no longer be taking my car to your dealership. Your former loyal customer, Victoria Durant More
Took my car in for a PDC malfunction which is covered by warranty. Dealer advised that warranty would not cover as they claimed the front bumper was previously damaged. Dealer showed no proof that anything warranty. Dealer advised that warranty would not cover as they claimed the front bumper was previously damaged. Dealer showed no proof that anything was damaged on the bumper. Dealer wanted almost $1800 to change a sensor on the bumper. I bought the car less than 6 months ago and has never been involved in a crash. I've been driving BMWs for 20 years. Will not go back to Pacific BMW as they like to scam customers for money. More