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This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
Pacific BMW
4.6
1,405 Lifetime Reviews
800 S Brand Blvd, Glendale, California 91204 DirectionsSales: (818) 246-5600
Service: (818) 246-5600
Parts: (818) 246-5600
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 1,406 reviews
Verified Customer
Helpful June 05, 2020
"Absolutely incredible customer service! Answered every..."
- EricaAbsolutely incredible customer service! Answered every question I had and made the whole process a great and comfortable experience for me. Thank you for being patient with me and so willing to help me find the car that best suits my needs. Exceptional customer service from an exceptional salesman. Thank you!
Read MoreJune 05, 2020
"This location and team are the best, always very..."
- garciawilliam676This location and team are the best, always very professional and prompt. Service consultants Carlos and now Galo have made an exceptional experience wen I bring my car for anything I need.
Read MoreJune 04, 2020
"Vehicle Purchase Review"
- josh95Will highly recommend this dealership to friends and family. Great to work with and gave me the best price in town. Ron the Sales Manager is a man of his word.
Read MoreJune 04, 2020
"Great communication regarding updates on my service and..."
- MeghanMMGreat communication regarding updates on my service and when my car would be ready, everyone was very friendly as usual, easy and safe drop off/pick up. Thank you
Read MoreEmployees Worked With
June 04, 2020
"GOOD SERVICE"
- STEPMATIMy service advisor Manuel Cruz was an absolute pleasure to deal with. He was on time to my appointment, was professional, and most important extremely friendly with a good personality. The work was completed on-time and as promised and Manuel kept updating the status of the car for me throughout the day. Moving forward I am only going to service my vehicle at Pacific BMW.
Read MoreEmployees Worked With
June 04, 2020
"Top notch service with Henry Burmayan"
- garensinaiiMy M550i's 20k mile service was due and since I am working from home due to COVID-19 I decided to give Pacific BMW Service a chance since it is closer to where I live (I had leased my vehicle from there). My service advisor Henry Burmayan was an absolute pleasure to deal with. He was on time to my appointment, was professional, and most important extremely friendly with a good personality. Often times service advisors can have horrible personalities so it was an added bonus that Henry had an awesome personality. The work was completed on-time and as promised and Henry kept updating the status of the car for me throughout the day. Moving forward I am only going to service my vehicle at Pacific BMW, even if that means that I have to visit the dealer on a Saturday.
Read MoreEmployees Worked With
June 04, 2020
"Raffi and Andy were great as always! My 3rd car from..."
- Hakop Jack KyupelianRaffi and Andy were great as always! My 3rd car from Pacifc BMW in the last 3 year and looking forward to working with them in the future!
Read MoreEmployees Worked With
Other Employees :
Nelly
June 04, 2020
"The best service I ever have,thank you! And best cars! I..."
- Adam DoruntsThe best service I ever have,thank you! And best cars! I like BMW ALWAYS THE BEST IN THE LANET BEST PERFORMANCE! My recommendation to all my friends!!
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