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Pacific BMW
Glendale, CA
3,444 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,444 reviews
September 29, 2023
Manny immediately understood what my vehicle needs were and simply took care of the problem. I believe Calvin Yun was my tech and he got it done quickly. Thank you, Calvin and Manny. and simply took care of the problem. I believe Calvin Yun was my tech and he got it done quickly. Thank you, Calvin and Manny. More
by ED54
Verified Customer
Helpful September 29, 2023
Best dealer! Customer service, communication, and turn around time! Always a pleasure and pleasant experience! Customer service, communication, and turn around time! Always a pleasure and pleasant experience! More
by EvanaGrigorian
Employees Worked With
Other Employees :
Arthur Grigorian
September 28, 2023
Our Service advisor took the time to listen to our concern and was able to resolve the issues. Thank you. concern and was able to resolve the issues. Thank you. More
by SVH0
Employees Worked With
September 28, 2023
Pacific BMW is a great dealership. Bringing my car in for service is positive from the greeters to the service representatives to the waiting area. Everyone is friendly and makes it a Bringing my car in for service is positive from the greeters to the service representatives to the waiting area. Everyone is friendly and makes it a good experience. More
by MEQ
Employees Worked With
Other Employees :
Galo Mora, the cleaning lady who never stops working with a smile
September 26, 2023
everything was fine and got my car back on time and everyone was very polite. everyone was very polite. More
by raeann0
Employees Worked With
September 25, 2023
Unbelievable service and attention to detail - Galo and the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Than the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Thank you to the Pacific BMW Service team - we will be back More
by TOMMY48
September 25, 2023
Service quality and experience seems to have gotten better. This is good and hope to and see more improvements. better. This is good and hope to and see more improvements. More
by ferrera
September 25, 2023
I have been a loyal Pacific BMW customer for over 15 years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with I years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with Inga Manukyan, my feelings have changed. She was condescending and rude, handling a somewhat traumatic situation with my loaner vehicle quite poorly. I was willing to pay over $3000 for my new X3 muffler which was installed, and another $1000 for annual maintenance…BUT I cannot believe that I was falsely made responsible for buying the loaner car a new $520 tire after a nail was found in the left rear tire. It is unclear whether I was even driving the car when the nail first entered the tire. The low pressure light went on sometime on Tuesday or Wednesday and I thought it was just due to the change in the weather temperature. But by yesterday morning, it showed that it was only the left rear tire, which is not normal for weather changes. I called Auto Club and a service technician came out and filled the tire to 41 PSI. The Pasadena technician said it was a very slow leak and he thought I could make it back to the dealership without a patch. By the time I reached Glendale, the tire pressure went down to 2 PSI and then 0. I took the loaner back immediately to the dealership, and was told I had to pay for a brand new tire on my loaner vehicle. This $520 charge seems unfair, especially considering that I have been overpaying for BMW service with you for so many years. I think this reflects poorly on your customer service, and would like that money refunded. If I had been dishonest and just patched the tire, no one would have known, but I was trying to do the right thing. Clearly, I am not a valued customer and I will no longer be taking my car to your dealership. Your former loyal customer, Victoria Durant More
by Victoria
Employees Worked With
Other Employees :
Becks was fantastic!! Please give her a raise
September 25, 2023
Took my car in for a PDC malfunction which is covered by warranty. Dealer advised that warranty would not cover as they claimed the front bumper was previously damaged. Dealer showed no proof that anything warranty. Dealer advised that warranty would not cover as they claimed the front bumper was previously damaged. Dealer showed no proof that anything was damaged on the bumper. Dealer wanted almost $1800 to change a sensor on the bumper. I bought the car less than 6 months ago and has never been involved in a crash. I've been driving BMWs for 20 years. Will not go back to Pacific BMW as they like to scam customers for money. More
by Artur.avetyan
Employees Worked With
Service Department
