I have been a loyal Pacific BMW customer for over 15
years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with I
years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with Inga Manukyan, my feelings have changed. She was condescending and rude, handling a somewhat traumatic situation with my loaner vehicle quite poorly.
I was willing to pay over $3000 for my new X3 muffler which was installed, and another $1000 for annual maintenance…BUT I cannot believe that I was falsely made responsible for buying the loaner car a new $520 tire after a nail was found in the left rear tire.
It is unclear whether I was even driving the car when the nail first entered the tire. The low pressure light went on sometime on Tuesday or Wednesday and I thought it was just due to the change in the weather temperature. But by yesterday morning, it showed that it was only the left rear tire, which is not normal for weather changes. I called Auto Club and a service technician came out and filled the tire to 41 PSI. The Pasadena technician said it was a very slow leak and he thought I could make it back to the dealership without a patch. By the time I reached Glendale, the tire pressure went down to 2 PSI and then 0. I took the loaner back immediately to the dealership, and was told I had to pay for a brand new tire on my loaner vehicle.
This $520 charge seems unfair, especially considering that I have been overpaying for BMW service with you for so many years. I think this reflects poorly on your customer service, and would like that money refunded. If I had been dishonest and just patched the tire, no one would have known, but I was trying to do the right thing. Clearly, I am not a valued customer and I will no longer be taking my car to your dealership.
Your former loyal customer,