Pacific BMW - Service Center

Aside from being extremely slow, they don't listen to their clients. I told them abkuty issue and they disregard me to keep my car overnight...only to come back and tell me the problem was exactly what I their clients. I told them abkuty issue and they disregard me to keep my car overnight...only to come back and tell me the problem was exactly what I'd already told them it was. This is the second time I've had this exact same issue at this dealership. More

Amie was able to help get my car serviced before I had to go to work at 2PM! Pacific BMW has always been helpful and efficient. go to work at 2PM! Pacific BMW has always been helpful and efficient. More

Marco, as always, was attentive, pleasant, showing care, and conscientious, making sure I received the best service and was satisfied with my car. You are the best, Marco, thank you! Gaston was the sales and conscientious, making sure I received the best service and was satisfied with my car. You are the best, Marco, thank you! Gaston was the salesperson who helped me to get the best car type I was looking for, fully loaded and affordable price. He has a fantastic personality, is funny, personable, and genuinely professional while representing Pacific BMW with pride. I genuinely believe I could not have gotten another salesperson who connected and understood my requirements as Gaston did. He deserves to be recognized! More

Friendly welcoming kind smiling very professional need more room service and sales area , but overall we had great response from employees. I’ll recommend to other BMW drivers. more room service and sales area , but overall we had great response from employees. I’ll recommend to other BMW drivers. More

Everyone was kind and helpful. The entire process was easy and simple. They were also able to accommodate fixing the issue my car had with its software. easy and simple. They were also able to accommodate fixing the issue my car had with its software. More

To whole it may concern;I would like to inform To whole it may concern; I would like to inform management that Mr. Henry provided excellent customer service . I greatly appreciate his time & assis To whole it may concern; I would like to inform management that Mr. Henry provided excellent customer service . I greatly appreciate his time & assistance. Thank you ! More

Very disappointed to see the car dirtier than when I brought it in. Range extender light was still on: did not perform the maintenance system. brought it in. Range extender light was still on: did not perform the maintenance system. More

Amazing service, been brining both my cars here and never had a problem. fast and efficient. Thank you guys. Definitely will recommend to all my friends had a problem. fast and efficient. Thank you guys. Definitely will recommend to all my friends More

Completely satisfied, adviser was incredible, knowledgeable, helpful and respectful. Will recommend to everyone to use Pacific BMW and specially adviser Manny Cruz. Myself will use only Pacific B knowledgeable, helpful and respectful. Will recommend to everyone to use Pacific BMW and specially adviser Manny Cruz. Myself will use only Pacific BMW. More

I was so happy with excellent customer service! Justin Ko kindly explained what was wrong with my car and exceeded my expectations. I will refer him. Thank you! kindly explained what was wrong with my car and exceeded my expectations. I will refer him. Thank you! More