Pacific BMW - Service Center

Quick turnaround time. Kept me informed of the progress of the service of my vehicle. The car was washed and ready to go once I arrived. of the service of my vehicle. The car was washed and ready to go once I arrived. More

Everything what they have done it to me professional and was perfect. their service and knowledge was great . Especially Amy showed me how to care of vehicle during this season. was perfect. their service and knowledge was great . Especially Amy showed me how to care of vehicle during this season. More

Service was great everyone’s friendly had no issues in and out looking forward for next time TY ._._._._._._._._ and out looking forward for next time TY ._._._._._._._._ More

Great service and professional. Fast and friendly. Organized. Clean. Efficient. I don't have anything else to say but this review is requiring 25 words. Organized. Clean. Efficient. I don't have anything else to say but this review is requiring 25 words. More

The service here was quick and efficient. Thank you for taking care of my beautiful car and letting me get a loaner with heated seats! Communication was great too. taking care of my beautiful car and letting me get a loaner with heated seats! Communication was great too. More

On Dec. 28, 2020 at 7:50am the car gave me a huge comment said Drive train mal function. I just sent my car in June 2020 and Nov 2020. as Gilbert told me for past few years that I had so much services going said Drive train mal function. I just sent my car in June 2020 and Nov 2020. as Gilbert told me for past few years that I had so much services going on with my car. But patiently I kept it for the faith its BMW but in this kind of experiences its really bad and poor brand . It so Bad for the timing chain guide needs to be replaced or repair and Mr. Galo told me the estimated amount for the work job is at least $5000.00. So i dont have that money thus my car is 328i 2013 is out of commision. I asked my triple AAA Dec. 28, 2020 to tow my car from Brand dealership to my house in North Hollywood. It's a bad for the parts of this brand is so expensive. I shuold buy Japanese car than BMW. More

Very pleased with how quickly they agreed to take my car and the quick analysis of the issues. The warranty covered one of the issues. I am very pleased with the overall cost of the repairs and the great cu and the quick analysis of the issues. The warranty covered one of the issues. I am very pleased with the overall cost of the repairs and the great customer service extended to me and my family. More

They kept me waiting for a very long time to drop off the car (over 30 mins). Loaner car had a charger defect so i was not able to charge my phone. They had a system where you could send ID, CC, and insuranc car (over 30 mins). Loaner car had a charger defect so i was not able to charge my phone. They had a system where you could send ID, CC, and insurance info through a portal before you check in physically to save time but they let me know after 15 munutes of waiting that the system had issues so they made me go through the whole process again and made me wait up to 45 minutes. More

Didn’t take too long to get checked in. Estimated time was 2.5-3 hours but car was finished in about 1 hour. Amazing . Justin was great with communicating when car was done and inspection video was nice t was 2.5-3 hours but car was finished in about 1 hour. Amazing . Justin was great with communicating when car was done and inspection video was nice to have a walkthrough of car. More

I waited 1 hour before getting loaner. This was better than last time when I waited almost 3 hours but I believe this can be improved. than last time when I waited almost 3 hours but I believe this can be improved. More