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Pacific BMW - Service Center

Glendale, CA

4.3
2,939 Reviews

2,939 Reviews of Pacific BMW - Service Center

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August 22, 2020

Excellent service as usual. I had no problem with transportation because was given a nice loaner car. Gilbert, the service adviser was very professional, helpful and friendly. Pacific BMW is my favor More

by VictorS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Pogosyan
August 20, 2020

As always, Galo Mora continues to deliver fantastic service and attention to detail. He was able to deliver me a loaner car within minutes of my call; something that usually needs days of waiting even More

by alecscribner54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galo Mora
August 20, 2020

Great call center service with a quick appointment date, topped off with a great technician. Technician was on time, socially distant, provided knowledge of what he was doing to my car and finished promptly More

by CRKNI502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez, Henry Burmayan
August 20, 2020

Professional fast service. Updated technology to keep my Posted about my car status. I was provided with a loner Car which made it convenient. Appreciate all the good work. More

by EDWARD1892
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Ko
August 19, 2020

Justin Ko did an outstanding job in ensuring the problem is fixed on our X5! He also ensured that we are part of the Pacific BMW family, patiently hearing & taking prompt actions to our dilemma. More

by mike_estira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ko
August 17, 2020

Mannuel cruz is highly recommended. He’s very diligent with the updates and delivery of service as promised was outstanding. Thank you very much for your help More

by Erickaries
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Manuel Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2020

Very accommodating for servicing dates and times. The staff were very helpful, especially during the virus pandemic, for checking in the car and receiving a rental car and keeping everything safe and pro More

by TROY4SC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Fausto
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2020

Everything excellent perfect nothing to add ontime washed clean service complete as promised rental clean and new vehicle always best place to service BMW keep up good work More

by Armoadi
Recommend Dealer
Yes
Employees Worked With
Narek is perfect service advisor, Narek Petrosian
August 14, 2020

Edgar the service manager And many Cruz the service advisor go above and beyond when it comes down to customer service. We live in the Sanferndo valley we have other dealers around us. But because of t More

by tono674
Recommend Dealer
Yes
Employees Worked With
Edgar Oganesyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2020

Great service as always. Every time Henry is helping me the process is smooth and prompt with no hiccups of any kind. Always a pleasure . More

by RAFAYELMNATSAKANYAN
Recommend Dealer
Yes
Employees Worked With
Jerry Gueyikian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Burmayan
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