Pacific BMW - Service Center

As always the service team is stellar at pacific BMW but this time in the midst of a global pandemic the management was lacking in instructing the team on proper hygiene. None of the team were Wearing mask this time in the midst of a global pandemic the management was lacking in instructing the team on proper hygiene. None of the team were Wearing masks only one or two were wearing gloves. When the passed me over to a loaner car it hadn’t been cleaned on the interior from the last guest who even left a half drunken cup of coffee in the loaner car. They are not taking this situation seriously and I’m concerned for the health and safety of the workers and guests at pacific BMW. More

Henry was great. Communicated well. First time doing service at Pacific Glendale. Worth the drive all the way from Covina, instead of going to my nearest BMW dealership. The video they sent was helpful service at Pacific Glendale. Worth the drive all the way from Covina, instead of going to my nearest BMW dealership. The video they sent was helpful of the inspection. More

The staff was very professional. My service advisor, Remy Carretero, informed me via text the status of my vehicle, which was very helpful. Thank you. Carretero, informed me via text the status of my vehicle, which was very helpful. Thank you. More

BMW Service Center Appointment Considering the circumstances of the current situation, the service was efficient and personable, but kept at a distance as needed. Kudos to the Pacif Considering the circumstances of the current situation, the service was efficient and personable, but kept at a distance as needed. Kudos to the Pacific BMW Service team for keeping things "normal." More

Never had a bad experience Professional, fair and extremely friendly. I will always refer people here even if they live as far as the OC! My only negative was with this specif Professional, fair and extremely friendly. I will always refer people here even if they live as far as the OC! My only negative was with this specific experience was lack of communication on status. I'm pretty sure COVID-19 was to blame though!! More

Everyone was very nice but I asked to have a creak in my front door checked. They said nothing was wrong. When I arrive the creak was still there. I let my customer rep hear it. He had to take the car back front door checked. They said nothing was wrong. When I arrive the creak was still there. I let my customer rep hear it. He had to take the car back up and then they fixed it. At the end when I got my car, they accidently kept my key and I had to go back to get it. Too many unnecessary delays. More

Love it! Linda Denton contacted me via text for a recall and set up the appointment for a house call. They called me 30 minutes before they arrived (right on t Linda Denton contacted me via text for a recall and set up the appointment for a house call. They called me 30 minutes before they arrived (right on time) and the air bag was replaced within the time it took me to finish my breakfast. Amir AboulEla More

Manny was very professional, organized, knowledgeable and took his time to help me with the issue I had with my BMW. Thank you Pacific BMW and took his time to help me with the issue I had with my BMW. Thank you Pacific BMW More

Amazing service from Galo and Salvatore, BMW experience was top notch! When I received the car it felt as though it was the 1st time. was top notch! When I received the car it felt as though it was the 1st time. More

Great customer service. But my car appears to have a chronic issue and the techs can’t seem to figure it out unless they get an error message on my car. They keep saying my high idle is due to low octan chronic issue and the techs can’t seem to figure it out unless they get an error message on my car. They keep saying my high idle is due to low octane gas. I only use premium which is 91 in California. So the reports are incorrect. But service advisor and overall customer service is great. More