Pacific BMW - Service Center

The service on the car was great. I was allowed to use a loaner car and I appreciate that. But I was disappointed with the service that I received from two service advisors that I dealt with. I was very dif loaner car and I appreciate that. But I was disappointed with the service that I received from two service advisors that I dealt with. I was very difficult getting in touch with the advisor o get an update on my car that I dropped off for maintenance check. My car was kept for 2 days and I didn’t get answer or call back for quite some time when I tried to contact the advisor directly. I finally had to contact the service DEPT in order to get the service advisor to contact me. All I got was a text letting me know when the car would possibly be ready. When I got there to pick up my car the service advisor was gone for the day. The other advisor that helped me was unprofessional and pretty rude. It was never explained to me what service was completed on the car during a maintenance check. When I asked I was told didn’t any call you ? and that was it. More

The service was excellent.Amie Gasabyan, made everything super easy for me. I will sure recommend BMW in the future because of her. The most important thing for me is the quality of the services. super easy for me. I will sure recommend BMW in the future because of her. The most important thing for me is the quality of the services. More

Good service Thanks to Manny Cruz for being friendly to us. They have fast service . And Manny Cruz have always time for us. .they fixed all our problem in our car Thanks to Manny Cruz for being friendly to us. They have fast service . And Manny Cruz have always time for us. .they fixed all our problem in our car.Thank you BMW More

Excellent good service. Fast service Thank you so much Gilbert Bogosyan. I always like BMW Service ether sells. They fixed and repair all problems. THANK YOU Gilbert Bogosyan. I always like BMW Service ether sells. They fixed and repair all problems. THANK YOU More

Thanks to all the staff a Pacific Bmw for being polite and friendly . My service adviser Manny always makes time for me and makes sure my car gets the service. It needs . and friendly . My service adviser Manny always makes time for me and makes sure my car gets the service. It needs . More

Notified 4 hours later Re flat tire. Did not put air, to drive to repair shop. Put air in tire , but I had to go around the block and come back! wait 120 minutes for lease end inspection. I had appointment drive to repair shop. Put air in tire , but I had to go around the block and come back! wait 120 minutes for lease end inspection. I had appointment for the same and did not get it done because I could not wait for two hours. Now I have to go to another dealer. More

Gola, the service representative, was very efficient, friendly, knowledgeable and fair his communications with me about my car repair. Will definitely come back again the next time I need repairs. friendly, knowledgeable and fair his communications with me about my car repair. Will definitely come back again the next time I need repairs. More

Everyone was great at Pacific BMW They helpful. I blew out my tire and was stuck before there were no appointments left. I called my sales rep and he was able to help me out in this em They helpful. I blew out my tire and was stuck before there were no appointments left. I called my sales rep and he was able to help me out in this emergency. I am truly grateful for the excellent service from Rene Karimyance. More

Marco is the best in the business. Always taking care of me and my cars! Been going to Pacific BMW for over 5 years and will be going back. Thank you! me and my cars! Been going to Pacific BMW for over 5 years and will be going back. Thank you! More

Service I don't ever recall ever having a service visit being so great.From the service writer to the service tech were spot on 100 percent a ten.... I don't ever recall ever having a service visit being so great.From the service writer to the service tech were spot on 100 percent a ten.... More