Pacific BMW - Service Center

Friendly and Knowledgeable personnel. Job was completed on time. Dealer provide uber which is faster than shuttle service which may make many stops. Only negative is a little longer wait as the dealer on time. Dealer provide uber which is faster than shuttle service which may make many stops. Only negative is a little longer wait as the dealer is very busy More

This was my first time visiting this dealer for service and it will be my last time giving them any kind of business. I went in for an oil change and was told Manny Cruz would be my service writer. After and it will be my last time giving them any kind of business. I went in for an oil change and was told Manny Cruz would be my service writer. After waiting next to my car on the side curb for 30 minutes a worker came and said sorry but Manny is too busy to assist you so ill get you going which I don’t believe she was an adviser. Anyway took my car and did the oil service and i was never called to be notified that my car was ready to be picked up btw. So I showed up around 5pm and they took another 30 minutes to pull up my can and mean while no acknowledgement from the service advisor Manny Cruz. The I walked into the work space to his desk and he said soory but car will be down soon. Its in the wash. Ok so I waited and before my car came out he approached me and said the tech found Rodent damage to some wires and they can not reset my oil light. manny said that he will get me the estimate emailed the same day which never came to me. This was Wednesday the 19th. Then I went to him on Saturday asking for the email and he said he would get it to me right away and never did. I went back to him on Tuesday asking for the estimate so I can get the repairs completed and today is 1 week since my car was found with rodent damage a d I still dont have an estimate. I asked Manny yesterday for the estimate and told him that its urgent because my insurance needs to see the recommend repairs from BMW service and I dis mention to him that I would leave this review if I dis not get this estimate and he said please dont threaten me with a review. Well this shows that it was not a threat it was only a promise. This is not the service i was expecting from BMW service department. This is not professional. More

Pleasant, efficient and positive experience as always. Pick up and return of loaner was smooth and quick: in and out without missing a beat in my day! Pick up and return of loaner was smooth and quick: in and out without missing a beat in my day! More

Thank You 👍👍 Thank you for accommodating me monday morning without appointment, was able to pick up my car by the afternoon , I especially liked the new inspection Thank you for accommodating me monday morning without appointment, was able to pick up my car by the afternoon , I especially liked the new inspection video available for me to view and my concerns with the ac/heater was addressed / inspected by Erick Amador , the email notification and text notifications are awesome , thank you to Mr. gilbert Pogosyan for helping me with the services my car needed that day , Thank you Pacific BMW , I appreciate it as a customer and local resident of Glendale oh thank you also for providing me uber ride and washing my car I appreciate that a lot More

Accomodating as always and easy to work with. I went there with a tire issue and Aime was able to take care of everything, including getting my next service done. I didn't have an appointment and every there with a tire issue and Aime was able to take care of everything, including getting my next service done. I didn't have an appointment and everyone took care of me, including getting me a loaner. More

Great service , outstanding and clear communication, all transparent to the customer, and very convenient. We just dropped the car, explained the issue, and that is , outstanding and clear communication, all transparent to the customer, and very convenient. We just dropped the car, explained the issue, and that is it. All taken care off by Danny. Outstanding! More

Amie my customer relations contact is great - always attentive, polite and has the solution - ten out of ten for her - please give her a payrise attentive, polite and has the solution - ten out of ten for her - please give her a payrise More

Excellent customer service. This Is the location where I plan to bring my car for service. They were on time, friendly and above all extremely professional. plan to bring my car for service. They were on time, friendly and above all extremely professional. More

Gilbert Pogosyan is my service representative and as usual, he treated me with total professionalism. He was friendly, courteous, and very responsive to my needs. Notwithstanding the excellent repair usual, he treated me with total professionalism. He was friendly, courteous, and very responsive to my needs. Notwithstanding the excellent repair service that I have receive, were it not for Gilbert, I would consider getting service repairs performed closer to my home. More

service Gilbert was very helpful, professional, caring and has excellent customer service. The repair service is great as usual. I love the Glendale location Gilbert was very helpful, professional, caring and has excellent customer service. The repair service is great as usual. I love the Glendale location and I always go there. More