Pacific BMW - Service Center

The staff at Pacific BMW are excellent! I've been a customer at Pacific for almost a decade. From Sales to Service they are above and beyond any other dealer I've dealt with. The staff ens I've been a customer at Pacific for almost a decade. From Sales to Service they are above and beyond any other dealer I've dealt with. The staff ensures all your concerns are addressed and do as much as they can to resolve them. More

No communication from service manager. Did not get anything until I called for an update. John Vasquez seems to be super busy to give an update. anything until I called for an update. John Vasquez seems to be super busy to give an update. More

The service of Pacific BMW was excellent. They took care of my car for a recall and I had a free car wash. I’m very satisfied with their service. Manny was awesome! of my car for a recall and I had a free car wash. I’m very satisfied with their service. Manny was awesome! More

Horrible. Salespeople look unhappy to see you. You're disregard at every turn. Horrible communication. Car kept overnight for small aesthetic repairs. Waited 40 min for car to be brought around when ever disregard at every turn. Horrible communication. Car kept overnight for small aesthetic repairs. Waited 40 min for car to be brought around when everything was done. I will do my best to avoid service at this location. More

Lack of coordination and communication among service member 1) Took at least 20 minutes for a service member to take care of BMW rear backup sensor recall 2) Took at least 40 minutes for service to look for an 1) Took at least 20 minutes for a service member to take care of BMW rear backup sensor recall 2) Took at least 40 minutes for service to look for and return my car. More

Good service and clear communication Good service and the communication was clear, and over priced. It is faster than what I expected - but it is just for diagnosis. I was charged $200 a Good service and the communication was clear, and over priced. It is faster than what I expected - but it is just for diagnosis. I was charged $200 and received a video to show me the issue. It is super over priced. I would not suggest the service there if your BMW is out of warranty. More

Amazing customer service. Ability to get appointment time and date super easy. Best service thus far. The video for the diagnostics was awesome and no need for me to call anyone. and date super easy. Best service thus far. The video for the diagnostics was awesome and no need for me to call anyone. More

Best Services Every thing was perfect all the staff is friendly and very helpful. They took care of my recall and tire issue and washed my car like it was brand ne Every thing was perfect all the staff is friendly and very helpful. They took care of my recall and tire issue and washed my car like it was brand new. I was very happy with everything !! More

Service Center On time, friendly, and approachable team. Honest group of service workers dedicated to providing to service requests and going above and beyond to ma On time, friendly, and approachable team. Honest group of service workers dedicated to providing to service requests and going above and beyond to make sure my vehicle is running in top form. More

Great experience Fast and efficient, clean and professional. Would definitely come back again for another,( hopefully service) in the next couple months. Very friendly Fast and efficient, clean and professional. Would definitely come back again for another,( hopefully service) in the next couple months. Very friendly customer service as well. More