Pacific BMW - Service Center

Service 24000 miles Overall a great experience. Everyone was courteous and helpful. Very organized and quick.Narek Petrosian helped me with patience and care. I would hig Overall a great experience. Everyone was courteous and helpful. Very organized and quick.Narek Petrosian helped me with patience and care. I would highly recommend this dealership and specially Narek to everyone. More

Service was good The dealership and customer service was very good. They really cared and wanted to help me with my car service and provide me with the best service. The dealership and customer service was very good. They really cared and wanted to help me with my car service and provide me with the best service. More

Narek was an amazing BMW representative Honestly the service is amazing The BMW employees are very well trained. I was helped by narek and he remembered me and everything which is amazing. Honestly the service is amazing The BMW employees are very well trained. I was helped by narek and he remembered me and everything which is amazing. Highly recommend this place More

Excellent First Experience From the moment I pulled up I was greeted by a friendly associate. They let me know that they would check me in and let my service advisor know I was From the moment I pulled up I was greeted by a friendly associate. They let me know that they would check me in and let my service advisor know I was there. My service advisor took it from there and was helpful and communicated effectively through the entire process. More

My service adviser, Danny, was very helpful, efficient and n My service adviser, Danny, was very helpful, efficient and respectful. It was a breeze to have my car service done in the branch. Danny is very prompt My service adviser, Danny, was very helpful, efficient and respectful. It was a breeze to have my car service done in the branch. Danny is very prompt in responding to my texts and he keeps me updated. More

Service My appointment was at 9:15 am and my service advisor arrived at exactly 9:15 am. I was so surprised that I received a loaner vehicle. At other BMW dea My appointment was at 9:15 am and my service advisor arrived at exactly 9:15 am. I was so surprised that I received a loaner vehicle. At other BMW dealerships they only give loaners out if you car is brand new. Manny is the Best! More

Excellent Customer Service Call in advance for any customer service or work to be done. The team is very responsive and understands what needs to be done. Sets up all work and Call in advance for any customer service or work to be done. The team is very responsive and understands what needs to be done. Sets up all work and does a great job to communicate the results. Will come back for sure. More

Great experience! I had scheduled an appointment to take care of a service on my car and Remy made me feel welcome from the moment he and I met. Remy was very knowledge I had scheduled an appointment to take care of a service on my car and Remy made me feel welcome from the moment he and I met. Remy was very knowledgeable and explained everything with great detail. He was also very accommodating. Thank you Remy. More

Excellent all around service Had a great service experience, from my service advisor (Henry) to communication through the day and even arranging my ride to and from work. The car Had a great service experience, from my service advisor (Henry) to communication through the day and even arranging my ride to and from work. The care was ready when promised (clean!) and runs great. More

The usual excellent service I've come to expect from Pacific This is my second BMW purchased from and serviced exclusively by Pacific BMW. Marco Fausto has been my service advisor for nearly eight years. I can c This is my second BMW purchased from and serviced exclusively by Pacific BMW. Marco Fausto has been my service advisor for nearly eight years. I can count on Marco to listen to my concerns if any, and make sure my car is maintained to my full satisfaction. I appreciated the complimentary Uber rides or loaner cars provided until my car is ready for pickup. All staff members at Pacific have been extremely courteous during my visits. Thanks to all for a job well done. More