Pacific BMW - Service Center

Worst Service I brought my brand new 530e in because the car lowered the windows by itself in the middle of the night while it was raining. The car had water damage I brought my brand new 530e in because the car lowered the windows by itself in the middle of the night while it was raining. The car had water damages and threw errors in the main display. After two weeks your service told me that they couldn't find anything but they will call an engineer from BMW USA who I was told also didn't find anything. They asked me if I want to pay for the damages out of pocket or involve my insurance. I filed a claim with BMW USA and their team told me that my car was never inspected by an engineer from BMW USA! Your service advisor, Amie Gasabyan, lied to me. I also brought my car in before (after just owning it for a month) for a similar issue involving the trunk. Mrs. Gasabyan told me the same thing but was also confirmed from BMW USA that my car was never inspected based on their records. Long story short, all of this took over 5 month! I got my car back after 5 month and after having a loaner, a rental car and another rental car! I'll never come back to your dealership! More

Very efficient Galo was amazing and so efficient A true gentleman. Will always have him as our service manager Prompt & courteous. Hoping g to se him again. Galo was amazing and so efficient A true gentleman. Will always have him as our service manager Prompt & courteous. Hoping g to se him again. More

Great Service; Special Touches Remy was friendly, efficient and kept me informed. The service was great. And I appreciated all the special attention that the personnel all provide Remy was friendly, efficient and kept me informed. The service was great. And I appreciated all the special attention that the personnel all provided. Good job. More

Awesome Quick to respond, kept us up to date on progress, Accurately estimated time that service would take. Thank for your time. We will be back Quick to respond, kept us up to date on progress, Accurately estimated time that service would take. Thank for your time. We will be back More

Great Service Everyone is always polite and courteous, Pacific BMW takes care of their customers. Pacific is by far the Best Car Dealership I’ve worked with. Everyone is always polite and courteous, Pacific BMW takes care of their customers. Pacific is by far the Best Car Dealership I’ve worked with. More

I bend the knee for Lord Henry Was a little past due for service and was a walk in. Henry had no problem to squeeze me into his busy schedule. Had my car ready the same day. Thank y Was a little past due for service and was a walk in. Henry had no problem to squeeze me into his busy schedule. Had my car ready the same day. Thank you Pacific!!! More

Excellent Great experience ! Uber option is great and convenient . Everyone is super nice and friendly and professional . I have worked with Galo for over 15 ye Great experience ! Uber option is great and convenient . Everyone is super nice and friendly and professional . I have worked with Galo for over 15 years and have always had best experience ! More

Exceptional Service I was very pleased with the outstanding customer service! Staff was professional and my service advisor was diligent! Got my car back same day! Car an I was very pleased with the outstanding customer service! Staff was professional and my service advisor was diligent! Got my car back same day! Car and owner are very happy! More

For the Customer I only wish I had come to Pacific BMW sooner. For years I've been going to another local BMW dealership for service. My experience with this other loc I only wish I had come to Pacific BMW sooner. For years I've been going to another local BMW dealership for service. My experience with this other local BMW dealership is that (even when the car is under warranty) they don't find or fix the problem/s. Out of pure frustration I took my BMW to Pacific BMW and they fixed it right away. I'm also very happy with my service rep, Galo. Thank you for restoring my faith in BMW!!! More

Superb Service Across the Board Galo and the entire team at Pacific BMW are the best in the business. I wouldn't trust our cars anywhere else in the Los Angeles area. Galo and the entire team at Pacific BMW are the best in the business. I wouldn't trust our cars anywhere else in the Los Angeles area. More