Pacific BMW - Service Center

Top Notch! I’ve always had exceptional service at Pacific BMW! Remy is very knowledgeable and advises what he thinks is best and never pushy! Thank you! I’ve always had exceptional service at Pacific BMW! Remy is very knowledgeable and advises what he thinks is best and never pushy! Thank you! More

Reconsidering returning back to Pacific Advisor is impersonal. He doesn’t call you back, why does he prefer to text only??? Took 45 minutes to get my car when I picked it up! Would not retur Advisor is impersonal. He doesn’t call you back, why does he prefer to text only??? Took 45 minutes to get my car when I picked it up! Would not return here again! More

Tire replacement. Prompt action from MR. GALO MORA. My tire was replaced in a considerable amount of time and the rsult was excellent. I always trust Mr. Mora to atte Prompt action from MR. GALO MORA. My tire was replaced in a considerable amount of time and the rsult was excellent. I always trust Mr. Mora to attend to all my car needs. Thanks. More

They always seem to overlook service appointments They always seem to overbook service appointments. My service advisor for this recent visit wasn’t very informative. Did not follow up at all. I had They always seem to overbook service appointments. My service advisor for this recent visit wasn’t very informative. Did not follow up at all. I had to stay on top of it and contact him continuously for updates on when my car would be ready More

Remi was excellent. Communication spot on. Service at BMW is excellent. Always a friendly greeting from drop off through pick up. Very oriented to the customers time. Always on time, clear wit Service at BMW is excellent. Always a friendly greeting from drop off through pick up. Very oriented to the customers time. Always on time, clear with any needs & little if any time wasted. Refreshments are an added treat as well. Not a chore but more a pleasure to work with BMW in Glendale. More

The service professional, Amie Gasabyan. She was able to answer my many questions and made me feel cared for and confident that she would keep me apprised as my service progressed. She provid She was able to answer my many questions and made me feel cared for and confident that she would keep me apprised as my service progressed. She provided a reasonable time estimate for my wait time. More

Prompt The people at the BMW service department are all courteous and professional with special mention to Remy Carretero who was the service advisor on my The people at the BMW service department are all courteous and professional with special mention to Remy Carretero who was the service advisor on my X-2. From start to finish with Uber service to and from the dealership to my house and back was done quickly and smoothly! That said, I'm very satisfied with the level of service Remy provided knowing that I was only a walk-inn!!! More

Very Satisfied Customer From the minute I pulled-into the service department, I was treated very nicely. My service adviser was busy helping another customer, so another guy From the minute I pulled-into the service department, I was treated very nicely. My service adviser was busy helping another customer, so another guy came out to start getting the basics before he could come out, which was nice. He was such a nice person, I wish I could remember his name. Everything went smoothly and fast. The job was done on time as promised. More

Good service Friendly staff, knew I was waiting and kept eye on me. Nice refreshments and didn’t have to worry about charging my phone. Thank you! Friendly staff, knew I was waiting and kept eye on me. Nice refreshments and didn’t have to worry about charging my phone. Thank you! More

Felt taken care of Our rep was Amie again. She took care of us last time as well, and we really enjoyed how friendly and thorough she was. I also really enjoyed that the Our rep was Amie again. She took care of us last time as well, and we really enjoyed how friendly and thorough she was. I also really enjoyed that the service rep sent a video of him repairing our car and showing us other problems that may arise in the future. This was very informative and really made us feel taken care of More