Pacific BMW - Service Center

Excellent personnel and a great flow set-up As usual Pacific BMW and our service adviser, Narek Petrosian, come through with great service and care. The improvements done recently to make it eas As usual Pacific BMW and our service adviser, Narek Petrosian, come through with great service and care. The improvements done recently to make it easier for the customer to communicate/get status of job being done and drop off and pick-up our car has been fantastic. Everyone in the customer service area goes above and beyond to make sure the process is moving along fast. It is truly a pleasure to have a dealership that treats us as family. More

Marco as usual is the best! Marco is what you want from a Service Advisor. I keep coming back to Pac BMW Svc because of him. The service team also did outstanding work on my car Marco is what you want from a Service Advisor. I keep coming back to Pac BMW Svc because of him. The service team also did outstanding work on my car and it drives great. More

Professional service, no fuss, excellent SA Good Service Associates are to be treasured and Amie Gasabyan is one of those. She is knowledgeable, frank, honest and fair. There is no bullsh*t when Good Service Associates are to be treasured and Amie Gasabyan is one of those. She is knowledgeable, frank, honest and fair. There is no bullsh*t when dealing with Amie and for that I am very grateful. More

Service Henry is great, always keeping me in the loop. He is very friendly, and tries to get me in and out the door as soon as possible Henry is great, always keeping me in the loop. He is very friendly, and tries to get me in and out the door as soon as possible More

Galo is an asset to your team. Galo was helpful and efficient. He explained everything clearly and demonstrated excellent costumer service. I will definitely comeback to service my Galo was helpful and efficient. He explained everything clearly and demonstrated excellent costumer service. I will definitely comeback to service my car in the near future. More

Pleasant & professional service by my advisor. It's hard to find good service advisors and mine - Manuel Cruz - is top notch. The appointment was professional, thorough and he answered and advised It's hard to find good service advisors and mine - Manuel Cruz - is top notch. The appointment was professional, thorough and he answered and advised me on all of my questions. Five stars! More

Good service Very friendly staff generally from beginning to end. My service adviser was very good in explaining things to me and making sure I was taken care of. Very friendly staff generally from beginning to end. My service adviser was very good in explaining things to me and making sure I was taken care of. More

Excellence as expected Came in with a leaking wind noise for my 335i. Service took time and effort just to find the root cause of the problem, and was able to fix promptly. Came in with a leaking wind noise for my 335i. Service took time and effort just to find the root cause of the problem, and was able to fix promptly. Very satisfied with the result and the leisure of the courtesy vehicle provided. More

Great Car Care! For the past 16 years have had car serviced here. Never had a problem that was not taken care of thoroughly. Now continuing on with my new car! For the past 16 years have had car serviced here. Never had a problem that was not taken care of thoroughly. Now continuing on with my new car! More

Excellent job! Service was very good and Gilbert from service department is very helpful! We are thinking about leasing a other BMW just because services is Service was very good and Gilbert from service department is very helpful! We are thinking about leasing a other BMW just because services is good More