Pacific BMW - Service Center

Overall service Gilbert, our service adviser, is great. Couldn’t ask for a better adviser. He is very professional and friendly. Very comfortable to communicate wi Gilbert, our service adviser, is great. Couldn’t ask for a better adviser. He is very professional and friendly. Very comfortable to communicate with. Wouldn’t go anywhere else. More

5 series service Manny Cruz, my service advisor, was very good at getting everything I need done at a reasonable price given the issues. Also I had a nice new bmw ser Manny Cruz, my service advisor, was very good at getting everything I need done at a reasonable price given the issues. Also I had a nice new bmw service loaner while waiting. More

touched basis with all requirements for my vehicle’s service narek was amazing and helpful as usual with helping me fulfill all needs and questions i had towards my car. he is always an exceptional car service p narek was amazing and helpful as usual with helping me fulfill all needs and questions i had towards my car. he is always an exceptional car service professional and never fails to leave me satisfied. More

Great service! Henry, the service advisor always tries to accommodate my schedule and provide feedback whenever I needed. And, a washed/cleaned car when I pick it up Henry, the service advisor always tries to accommodate my schedule and provide feedback whenever I needed. And, a washed/cleaned car when I pick it up ~.~ More

Gilber is the man I really appreciate Gilbert and the rest of the staff at this Bmw location I was treated with the most upmost respect that a person can ask for I really appreciate Gilbert and the rest of the staff at this Bmw location I was treated with the most upmost respect that a person can ask for More

Always a great experience. Loaner ready to go! Good service experience. Galo took care of business and Lee was very helpful in providing me with a loaner that was perfect. Turned my car back arou Good service experience. Galo took care of business and Lee was very helpful in providing me with a loaner that was perfect. Turned my car back around to me in less than 1/2 day. More

Bad experience taking my car for a service Really bad experience. Made me wait 45 min, my car was not washed, it was just rinsed and wet because they were runnng late. They told me “ free clean Really bad experience. Made me wait 45 min, my car was not washed, it was just rinsed and wet because they were runnng late. They told me “ free cleaning” next time. I asked them how am I suppose to convince you guys you told me “ free cleaning” next time. The guys said he’ll remember. Point being the whole experience was very unprofessional. More

Great service Excellent customer service and great communication. Narek Petrossian Is always on top of his game making sure everything is taking care of. I highl Excellent customer service and great communication. Narek Petrossian Is always on top of his game making sure everything is taking care of. I highly recommend this service center. More

Routine service ran 45 minutes - 1 hour late I got to the service appointment 20-30 minutes early. The 2-hour oil change service ran 45min-1 hour late. That pushed my schedule back and made me I got to the service appointment 20-30 minutes early. The 2-hour oil change service ran 45min-1 hour late. That pushed my schedule back and made me late for my afternoon appts. More

Amazing Service from beginning to end. I can always count on exceptional and amazing service from Amie and the team at Pacific BMW when it comes to my 2009 135i coupe service and maintenanc I can always count on exceptional and amazing service from Amie and the team at Pacific BMW when it comes to my 2009 135i coupe service and maintenance needs. More