Pacific BMW - Service Center

Everything was okay Service was good but I am like old fashion thing that for me, they need to call me after the car was ready. He sends messages to me so I respond but n Service was good but I am like old fashion thing that for me, they need to call me after the car was ready. He sends messages to me so I respond but no answer, I have to called several times to just pick up my car. More

Missing item I accidentally left my iPhone battery pack inside the car and the car loaner attendant denied seeing it while I know exactly where inside the car I le I accidentally left my iPhone battery pack inside the car and the car loaner attendant denied seeing it while I know exactly where inside the car I left it. More

Best customer service I have been to other BMW dealer/service centers and I feel Pacific BMW has the best customer service when it comes to providing the best service. I have been to other BMW dealer/service centers and I feel Pacific BMW has the best customer service when it comes to providing the best service. More

Tire replacement and alignment Danny made it all very easy. Quick response, help with tranportation. provided all of the information I needed to make a decision on what to do. Danny made it all very easy. Quick response, help with tranportation. provided all of the information I needed to make a decision on what to do. More

bad pick up service it took 5 to 10 minutes to bring the car and my car was blocked by other cars for 15 minutes, you must deliver the car outside not through the very ti it took 5 to 10 minutes to bring the car and my car was blocked by other cars for 15 minutes, you must deliver the car outside not through the very tiny drive way you have. the Uber option is great, I had to use it because the wait for the loaner was 30 minutes. please note that my service advise Amie is great and my rating does not apply to her. She deserves 5 stars. More

I would never offer someone to have a service They have charged me $1200 for nothing. After I took my car from there my car’s chek engine light started be on. When I asked them them about that the They have charged me $1200 for nothing. After I took my car from there my car’s chek engine light started be on. When I asked them them about that they said that I need to change Catalyc to solv problem for another $1200. Next two days I have checked my car in other services but they didn’t find out catalyc problem but they found out another problems which started after I pick up my car from their service. Because of that problems next day I almost got a acsidant More

EXCELLENT SRVICE EXCELLENT SERVICE . BUT IN ONLINE PAY THERE ARE SOME GLITCH. I WAS SO PROUD OF TELLING IT TO MY CO EMPLYEES AND MY WIFE. EXCELLENT EXCELLENT SERVICE . BUT IN ONLINE PAY THERE ARE SOME GLITCH. I WAS SO PROUD OF TELLING IT TO MY CO EMPLYEES AND MY WIFE. EXCELLENT More

Flat tire change As always the service was outstanding and timely. Loaner car was a huge convenience and my service advisor, Manny, did an excellent job as always. As always the service was outstanding and timely. Loaner car was a huge convenience and my service advisor, Manny, did an excellent job as always. More

“The”Service Advisor is why I buy from this dealership! Danny S. is the best service advisor! Patient and always there to listen to your vehicle needs. Prompt and professional and get the jobs done and the Danny S. is the best service advisor! Patient and always there to listen to your vehicle needs. Prompt and professional and get the jobs done and the time requested. Always keeping you up to date on your vehicle repairs. Thank you Danny for your great customer service. More

Great customer service. Great customer service, meets my expectations. They took their time to accomplish the job correctly, did not rush through the process and the outcome Great customer service, meets my expectations. They took their time to accomplish the job correctly, did not rush through the process and the outcome is great. I really appreciate them taking a video of my car to ensure that I will receive it back intact 👍🏼👍🏼👍🏼. More