Pacific BMW - Service Center

Review: Tire Change Hi, I've had wonderful experiences with this BMW's service center for a LONG time. This review is limited to my most recent experience. All of the Hi, I've had wonderful experiences with this BMW's service center for a LONG time. This review is limited to my most recent experience. All of the staff are incredibly friendly and I will continue to go there. However, since they ask you to review every time you visit this review will cover ONLY this particular visit. My tire had a nail in it so I took it in at 730 (walk-in basis) to get the tire changed before work. They were able to get it changed before noon which was great. However, two problems that really put me off. One was they didn't honor a coupon that they themselves (this particular dealer...Pacific BMW) sent to my inbox. It was only 15% so I was baffled that I even had to have a discussion about using the coupon, a) because THEY sent it to me and b) it wasn't a big discount especially since it was only on a tire change. They claimed it didn't cover tire changes even though the coupon itself said it covered "any one service of your choice" before 12/20/19. Clearly a tire change fits the description of a service completed at a bmw "service center". Second the staff's handling of the matter wasn't terrible but wasn't optimal. They refused to honor it and after a brief discussion on the irrationality of their decision given the facts they rejected applying the coupon. Hope this is helpful feedback. Again, this will not stop me from going back...it was minor and mildly unpleasant experience. Corey More

Robert is the best! The service is amazing and the patience they have for all your questions and needs are the best! This is the 3rd car we purchased from Robert this yea The service is amazing and the patience they have for all your questions and needs are the best! This is the 3rd car we purchased from Robert this year with our family and we’ll make sure to refer all of our other friends and family to him. He really cares for his customers and builds great relationships with them. We trust his opinion and expertise. More

Routine service - well taken care of... again This was a routine service, but I felt well taken care of with coffee, snacks, Uber ride to work, updates via text, and a washed car when it was compl This was a routine service, but I felt well taken care of with coffee, snacks, Uber ride to work, updates via text, and a washed car when it was completed that same day. More

Outstanding Service The entire experience was amazing. Customer service and the billing process was smoother than any other facility I have been to before. I would highly The entire experience was amazing. Customer service and the billing process was smoother than any other facility I have been to before. I would highly recommend this location. More

Great is Pacific’s Normal I experienced the always terrific service again this time at Pacific BMW. They set the bar very high and meet it every time! Always a pleasure deal wi I experienced the always terrific service again this time at Pacific BMW. They set the bar very high and meet it every time! Always a pleasure deal with this dealership. More

Good customer service !!!!!!! It is a pleasure working with Edgar. Outstanding customer service! I am impressed. Henry is great also. I love the improvements of the dealership.😉� It is a pleasure working with Edgar. Outstanding customer service! I am impressed. Henry is great also. I love the improvements of the dealership.😉😉😉!!!!!!!Will use again. More

Unpleasant My time was wasted, employees were not flexible in their think or service. Complete robotic and beuricratic engagement. Was called in for a recall and My time was wasted, employees were not flexible in their think or service. Complete robotic and beuricratic engagement. Was called in for a recall and then told I did not qualify. More

Great service. Manny was very responsive and helpful with servicing my car and helping me find a loaner as well. He followed up very quickly well whenever I needed a Manny was very responsive and helpful with servicing my car and helping me find a loaner as well. He followed up very quickly well whenever I needed answers to questions I had. More

Gilbert rules My advisor Gilbert pogosyan along with the tech guys at Pacific BMW JUST KEEP GETTING BETTER, MY 6 YR OLD BEAMER RUNS LIKE A TOP, I do a ton of trav My advisor Gilbert pogosyan along with the tech guys at Pacific BMW JUST KEEP GETTING BETTER, MY 6 YR OLD BEAMER RUNS LIKE A TOP, I do a ton of travel but the car never lets me down. All questions are answered, problems fixed.+ Gilbert always alerts me to potential issues like tire life etc....Carwash a great touch. HD. More

Checkup Gold Easily made appointment for routine service check-up on my new car. Service writer was both efficient and friendly. Loaner car was great - May con Easily made appointment for routine service check-up on my new car. Service writer was both efficient and friendly. Loaner car was great - May consider replacing our Porsche Macan with new X3 or X5. More