Pacific BMW - Service Center

I am very satisfied with Galo Mora the service advisor. He is professional, knowledgeable and thorough. However, I am very disappointed with the dealership management. I have been a customer of Pacific He is professional, knowledgeable and thorough. However, I am very disappointed with the dealership management. I have been a customer of Pacific BMW since 1988 and whenever I gave a vehicle for service I received a loaner. But now I no longer get it as the dealership claim that I do not return it promptly once the repairs are carried out to my car. Yes, it did happen as I was attending multiple back to back education seminars and would leave home very early and return late. I always returned the vehicles unscathed and with the correct amount of fuel. I reached out to Mr Salvatore Rubino with the intent of getting a resolution on 3 occasions via email and at least 3 voice mail without the courtesy of a single email response or call back. I would appreciate very much an opportunity to resolve this matter. Thank you More

Best dealership I’ve ever worked with. . 100% reliable professional and punctual.. they make your at easier . 100% reliable professional and punctual.. they make your at easier More

It would be nice if they can fix older BMW models using used parts. I brought my car to them and since they don't make the part for my car anymore, they did not fix my car. used parts. I brought my car to them and since they don't make the part for my car anymore, they did not fix my car. More

Ben was very pleasant to deal with. He was knowledgeable, informative and always kept me posted. He was knowledgeable, informative and always kept me posted. More

I purchased my car new form Pacific BMW in 2001 and have been a satisfied customer for the past 23 years. Galo has been my Service Advisor for the past 10 years and has always been great! been a satisfied customer for the past 23 years. Galo has been my Service Advisor for the past 10 years and has always been great! More

Service advisor left without letting me know he is leaving for day. I stood in front of the advisor office not knowing he has left. When I got there he was at the office and greeted me but then he was leaving for day. I stood in front of the advisor office not knowing he has left. When I got there he was at the office and greeted me but then he was no whefe to be dound and left me stranded. More

Advisor Amie was amazing. Great customer service. She follow with me on time and keep me updated with my statues of my car. Great customer service. She follow with me on time and keep me updated with my statues of my car. More

They gave us a loaner and resolved the issues with our 2018 BMW. Even sent us a video explaining what was done. Good communication through text- saved us time instead of having to play phone tag. 2018 BMW. Even sent us a video explaining what was done. Good communication through text- saved us time instead of having to play phone tag. More

Great service provided - service consultant was super helpful and so was access to the dealership helpful and so was access to the dealership More

Exceptional service and excellent customer care and knowledgeable advice plus loaner car made for a most convenient service. knowledgeable advice plus loaner car made for a most convenient service. More