Pacific BMW - Service Center

Our first experience with Pacific BMW’s service department after two decades of going to other dealers. Ben was terrific. A good communicator, personable, and followed up. The dealer experience w department after two decades of going to other dealers. Ben was terrific. A good communicator, personable, and followed up. The dealer experience was equally excellent integrating technology from the video diagnostic through to invoicing and payment — saving everyone time. Also, the body shop took the initiative to call us with an assessment for some minor repairs which we are considering. All in All truly a “10” experience. Thanks, Ben, for managing this for us. More

Always helpful & efficient. Marco is a great service advisor. Explains everything throughly & pays attention to details Marco is a great service advisor. Explains everything throughly & pays attention to details More

Excellent service Customer service very helpful and professional No wait for the loaner vehicle. Super professional No wait for the loaner vehicle. Super More

Manuel at service dept was excellent and specially very knowledgeable. He explained all the details need to be done. knowledgeable. He explained all the details need to be done. More

Amie has been my advisor for years and she is just the best. Scheduling an appointment is easy and uploading any required documents is also easy. best. Scheduling an appointment is easy and uploading any required documents is also easy. More

Same Quality service as expected. Wish there was a better system for pickup after service. Wish there was a better system for pickup after service. More

It was great service as always. Especially service depart Venessa Happy to work w/ her as always Especially service depart Venessa Happy to work w/ her as always More

I’ve had courteous service and kept abreast of the work being done on my car. being done on my car. More

Amie is the reason I come to this location for servicing my car! She is wonderful! I can count on her for keeping my car in the best running condition. She is professional and friendly. my car! She is wonderful! I can count on her for keeping my car in the best running condition. She is professional and friendly. More

Did good job repairing the problem; however I wished they provided a loaner car, because it took 6 days for the repair work to be completed. I was without a car during that period. provided a loaner car, because it took 6 days for the repair work to be completed. I was without a car during that period. More