Pacific BMW - Service Center

Manny was great and the staff was very welcoming and friendly from start to finish. friendly from start to finish. More

Galo is always excellent and looks for any service coupons available. Work is always done at the time promised coupons available. Work is always done at the time promised More

Marco was excellent, as usual. Responsive, clear, efficient. The loaner office was a bit odd. We should be notified IN ADVANCE of arrival of the need for a declarations page. Responsive, clear, efficient. The loaner office was a bit odd. We should be notified IN ADVANCE of arrival of the need for a declarations page. Prices are much too high! More

The facility is clean. However it needs more space for display and comfort for the customers. The staffs are courteous and patient. However it needs more space for display and comfort for the customers. The staffs are courteous and patient. More

Manuel Cruz was super helpful and friendly! This is the second time he’s helped me with my car service. He provided great customer service ! This is the second time he’s helped me with my car service. He provided great customer service ! More

Second visit to this service center and have had super service. I will continue to utilize this service center. service. I will continue to utilize this service center. More

Great service, quick and easy. Jesus was amazing and was able to call me and Uber to work and back. Whole process was great Jesus was amazing and was able to call me and Uber to work and back. Whole process was great More

Vanessa was great. Took care of me same day. Loved the video texted to me from the technician. Impressive service department. I'm not a local, but the locals are lucky Took care of me same day. Loved the video texted to me from the technician. Impressive service department. I'm not a local, but the locals are lucky to have Pacific BMW service from what I can tell. More

Service Dept is more interested in upselling and profit rather than customer service. Will not transact any business with this dealer. rather than customer service. Will not transact any business with this dealer. More

The whole service experience was totally disappointing, frustrating, inattentive, unsatisfactory, and haphazard. ONLY Mauricio was willing to listen and tried to resolve problems. He was the ONLY employe frustrating, inattentive, unsatisfactory, and haphazard. ONLY Mauricio was willing to listen and tried to resolve problems. He was the ONLY employee who actually was helpful. The service advisor who took in my vehicle ( not listed in your roster above) disappeared, never to be heard from again. Others I spoke with could care less, until I chanced upon Mauricio who actually helped and tried to find out information. He should be rewarded for having the unique philosophy of helping the customer. More