Pacific BMW - Service Center

Thanks to Amie I always come back to Pacific BMW. Everything is always perfect. A++++ every time Everything is always perfect. A++++ every time More

Unpleasant dealership very harsh not welcoming scratched my car and won’t take blame and did not promise to do what was said to be done my car and won’t take blame and did not promise to do what was said to be done More

Vanesssa is great. Very Helpful. The service was fast, all my concerns are addressed. Thank you Very Helpful. The service was fast, all my concerns are addressed. Thank you More

Worked with Service Advisor Manny Cruz to drop my car off for scheduled maintenance as my SA, Marco Fausto, was off that day. Manny was great to work with and the service team provided a nice video showing for scheduled maintenance as my SA, Marco Fausto, was off that day. Manny was great to work with and the service team provided a nice video showing my car and the work they were going to perform. Got it all completed as scheduled and I picked it up quickly, all washed and ready, from Marco the following day. More

First, were sold a warranty by the dealership. When we went to use it for the first time, it covered less than 10% of the repair costs. Dealership should have sold us a BMW warranty. Waste of mo When we went to use it for the first time, it covered less than 10% of the repair costs. Dealership should have sold us a BMW warranty. Waste of money or more likely a scam. Second, the dealership had the car for four days to just replace an axel boot, replace a coolant tank that leaked and an oil change. Five minutes out of the garage the front wheel almost came off. According to service manager, the axel is bent. How bad does a screw up have to be in order to bend an axel. We spent 3K on repairs and we are worse off than before we went there. Third, we were charged to replace a leaking coolant tank on a car with 16k miles. This is a known issue with all F90 models. Why didn't BMW replace this for free as it is a known issue. No answer to this question from the service advisor. Summarizing, this is an incompetent dealership that doesn't give two cents about doing "the right thing" or customer service. My new mission is to post my bad experience about this dealer on every forum, every social media platform and spread the news to avoid this business. More

I love taking ny car for service to bmw at glendale. Good costumer service, and fast. Good costumer service, and fast. More

Always excellent. I only go to Pacific because of the quality and care of the dealership. I only go to Pacific because of the quality and care of the dealership. More

My experience was not favorable and I would not use Pacific BMW in the future. Pacific BMW in the future. More

Marco was very helpful, unfortunately the initial repair wasn’t complete , so I needed to return my car to complete the repair. wasn’t complete , so I needed to return my car to complete the repair. More

Excellent customer service and very fast! Love the loaner process as well and how east it is. Love the loaner process as well and how east it is. More