Pacific BMW - Service Center

Nothing but positive things to say. My experience was top notch with the help of Amie Gasabyan, who always provides me with the best customer service. My experience was top notch with the help of Amie Gasabyan, who always provides me with the best customer service. More

Gilbert was very prompt and attentive, polite and he went over everything that needed to be done. over everything that needed to be done. More

Picked up my car today and two things that I originally brought the car in was not corrected. If I turn heat on full blast I still hear a muffled noise and the parking navigation was not fixed. The mechani brought the car in was not corrected. If I turn heat on full blast I still hear a muffled noise and the parking navigation was not fixed. The mechanic had my car for a week and what I wanted to fix was not. What the mechanic found was fixed at an enormous cost. In addition after a day from picking up my car from the deadlier the car started to shake suddenly; Looks like there's a drive terrain malfunction. Also check engine light is on. How can a dealer return a car in this condition? More

Easy to make an appointment. Took a week to repair. Loaner car smelled of cigarette smoke. Took a week to repair. Loaner car smelled of cigarette smoke. More

Quick, helpful, and excellent service. Justin is delightful and I was very pleased with this experience overall. Justin is delightful and I was very pleased with this experience overall. More

Great service and communication throughout the process. They made the drop off, loaner, and pick up situation seamless and repairs were done fast and well. They made the drop off, loaner, and pick up situation seamless and repairs were done fast and well. More

Your dealer is really good services but warranty repair take more than one week, hoping next time 1 or 2 days. take more than one week, hoping next time 1 or 2 days. More

Justin is great! He is thorough, patient, and understanding. I will be back to see him for sure. He is thorough, patient, and understanding. I will be back to see him for sure. More

Amie delivered before estimated time and was very nice. Excellent service. Best BMW dealer in the LA area. Excellent service. Best BMW dealer in the LA area. More

Gilbert Pogosyan is exceptional, by far the best BMW Service Advisor I've ever used. He's very professional, accommodating and extremely knowledgeable. His communication skills, attention to detail and Service Advisor I've ever used. He's very professional, accommodating and extremely knowledgeable. His communication skills, attention to detail and follow ups made my experience seamless. He had my car washed, provided me transportation to and from the dealer. He also provided great loaner cars in the past. I'll be coming here for years. Highly recommend Gilbert for all your BMW Needs!! Thanks again. More