Pacific BMW - Service Center

fast and very accurate service with so easy communication. had such a great service experience with your dealership communication. had such a great service experience with your dealership More

Excellent service from Daniel Ramírez and Manuel Cruz. They kept me informed about the status of my car, both in the bodywork and in the mechanics. They kept me informed about the status of my car, both in the bodywork and in the mechanics. More

Service was nice / friendly and check in/ out was easy. Costs were more than expected. Costs were more than expected. More

Justin Ko was very nice. He explained me very detail, so I could understand perfectly And inspector Bryan sent me inspection video, it gave me truth. As a result, pacific BMW was very great. I could understand perfectly And inspector Bryan sent me inspection video, it gave me truth. As a result, pacific BMW was very great. More

Average customer service,Hope they do more friendly care instead of telling customer you have to pay this and that instead of telling customer you have to pay this and that More

Fast, efficient and courteous service. About as easy as it gets. Manny Cruz is awesome. it gets. Manny Cruz is awesome. More

I took my car to Pacific BMW, because I have an issue with battery,I was getting message increased battery discharge. I was told,that the issue can solved ,if the aftermarket battery will replaced to or with battery,I was getting message increased battery discharge. I was told,that the issue can solved ,if the aftermarket battery will replaced to original battery, the battery was replaced, but still issue isn't solved,still there is a same message,increased creased battery discharge. The person, who was in charge told me some nonsense reasons,why the issue isn't solved, like some touched the wires on I strumenr cluster, also there is some after market part on diagnose plug. No initial diagnos was run,to explain me why there is an issue. I didn't get any answers. Instead I was told,that to run diagnose costs around $1000. I already spent $1000 and my issue wasn't solved. That's a terrible customer service. More

My visit to the dealership for an oil change was quick and easy. Service was wonderful with health guidelines followed closely. My service advisor was very helpful and knowledgeable. and easy. Service was wonderful with health guidelines followed closely. My service advisor was very helpful and knowledgeable. More

I have been going to Pacific BMW for 15+ years. Consistently great service. As terrible as COVID is, the process for service drop-off/pick-up and getting a loaner has become much more efficient. Gr Consistently great service. As terrible as COVID is, the process for service drop-off/pick-up and getting a loaner has become much more efficient. Great work! Everyone is very professional and courteous. I like getting texts on the status of my car and the video walkthrough by the tech is great. I would really appreciate if they would continue to invest in technology by having a portal for upload of the documents they request for a loaner (driver's license, credit card, etc.). It's not secure to send copies of those in email. I would also like to have my service records in a portal vs having paper copies. It feels like I have digital copies of everything else these days (health records, airline tickets) - why not my car's service records? All in all, highly recommend Pacific BMW! More

Great service, great attitude toward customer. Best BMW dealer in southern CA. Over all excellent! dealer in southern CA. Over all excellent! More