Pacific BMW - Service Center

Paciffic BMW service department was exceptional and this began the minute I pulled up to the service lane and was greeted right away and after that my advisor acknowledge me and greeted me within a minute.T began the minute I pulled up to the service lane and was greeted right away and after that my advisor acknowledge me and greeted me within a minute.The level of customer service that this center center provides always exceeds my expectations keep up the good work. More

I got great Service with fast and Professional technicians . Service was prompt and done on time. technicians . Service was prompt and done on time. More

Staff were very quick, helpful and accommodating to my needs as a customer. I would definitely return for service. needs as a customer. I would definitely return for service. More

I always receive great service from my advisor Marco Fausto. Service was quick and easy. Fausto. Service was quick and easy. More

Making appointment was easy. When I arrived loaner car was ready. Service was prompt and done on time. was ready. Service was prompt and done on time. More

I think there needs to be a sign telling you exactly where to go when you go to pick up your car. Dropping my car off has always seemed organized and personal. Picking it up, I never feel like anybody where to go when you go to pick up your car. Dropping my car off has always seemed organized and personal. Picking it up, I never feel like anybody really knows what was done to the car or why. Sure, they can read the printout but it doesn't seem like they are aware of your issue or what really happened. I guess I would like it to seem more personal. That would give me the impression that there was ownership by the service advisors, etc. I walk into the big room that overlooks the drop off, pick area and there are just some people sitting at desks. It seems like I always feel like I shouldn't be in there. They kind of look up from their monitors and seem to wonder why you're there. Maybe I've just been unlucky the few times I've had to take my car in. I think there ought to be a window or a clearly marked sign for "pick up". I used to feel more welcome when I went to the Jeep service department with my previous car. Don't get me wrong, it's not like a horrible experience or anything but it just seems disorganized and random. All of the other customers seem to have confused looks on their faces as well.. More

Pacific BMW consistently provides excellent service and has a very professional staff that always exceeds my expectations. has a very professional staff that always exceeds my expectations. More

Always ready to help with my bmw needs! Great team at bmw love to work with pacific bmw. love to work with pacific bmw. More

Outstanding service from my very first phone call setting up my service appointment with Justin Ko through the service manager Jennifer! Once I came in for my scheduled appointment for my BMW I was blown awa up my service appointment with Justin Ko through the service manager Jennifer! Once I came in for my scheduled appointment for my BMW I was blown away by the fantastic customer service I received from the moment I drove my car in. Justin Ko and the entire team working along side him were amazing! Brian my service technician was fantastic and extremely thorough with the inspection of my car, and I feel so lucky to have found Pacific BMW!!! They are honestly the best of the best when it comes to BMW service, and I will be purchasing my next BMW from them without a doubt, due to my experience here yesterday! Thank you again Justin for being such an amazing BMW service advisor!!! See you soon! More

Amie, our service tech, was awesome as always! Very pleased with the service I received from her. pleased with the service I received from her. More