Pacific BMW - Service Center

BMW Pacific Crew ALWAYS takes care of me! So grateful for them. They never miss a beat! them. They never miss a beat! More

Repeated bad customer service. Brought my car in for a tire puncture and it took 5 calls and message to get an answer back 4 days later. I got my car back after a week, with no loaner or car rental suppor tire puncture and it took 5 calls and message to get an answer back 4 days later. I got my car back after a week, with no loaner or car rental support. Even though I had tire insurance. More

Good service and good communication on the work being done. Thanks to Justin Ko for being such an excellent service advisor. done. Thanks to Justin Ko for being such an excellent service advisor. More

Fast and efficient. I Liked having a video of the inspection to show and explain what they were doing. inspection to show and explain what they were doing. More

Great service from start to finish. Check in process was fast and easy and my service advisor Narek was exceptional as always! fast and easy and my service advisor Narek was exceptional as always! More

I took my x3 for a tire puncture. To my surprise, the greeter told me the only way to assist me was with an appointment?? For a tire puncture? I ended up getting the the tire replaced thanks to the help greeter told me the only way to assist me was with an appointment?? For a tire puncture? I ended up getting the the tire replaced thanks to the help of Douglas, one of the techs. After that, the service was seamless. Thanks Pacific BMW! More

great service will continue to go to Pacific BMW, always had good,experience. See you next time. had good,experience. See you next time. More

Usually, exceptional and quality service provided by all involved including parking attendant. Was treated well during latest service visit. involved including parking attendant. Was treated well during latest service visit. More

My service advisor, Justin, was super helpful and quick to repair my flat tire and alignment to repair my flat tire and alignment More

As a repeat and originating customer, I don’t like being told I can’t have the same price for break pads that I paid $440 for last time they needed replacement. Instead I was told that prices are higher for told I can’t have the same price for break pads that I paid $440 for last time they needed replacement. Instead I was told that prices are higher for everything now and that the best they could do was $520. I ended up paying $460 which was fine. The point is, don’t use scare tactics and the excuse that everything is getting more expensive because that is BS. I bought the car from this dealership and only take my car here for service, so a little respect to my loyalty would be appreciated. More