Pacific BMW - Service Center

I am super happy with all the help I got from Justin Ko. I used to avoided Pacific BMW due to the bad customer service I received in the few times I went there for my car service. But Justin has been helpin I used to avoided Pacific BMW due to the bad customer service I received in the few times I went there for my car service. But Justin has been helping me for the past 6mos and I truly appreciate his knowledge, attention to detail and excellent communication. Bottom line he has excellent customer service skills and I hope they are appreciate it as much from management as they are from me. More

Amie my service advisor is the best. told her yesterday if she moved to another dealership, I would follow her. Employees like her are hard to come by. The service is the best. Thank ou if she moved to another dealership, I would follow her. Employees like her are hard to come by. The service is the best. Thank ou More

Professional customer service FriendlyPolite Helpful Professional customer service Friendly Polite Helpful Organize Nice On time Clean Adviser was very nice and professional Professional customer service Friendly Polite Helpful Organize Nice On time Clean Adviser was very nice and professional More

I received excellent service, Manny Cruz, the staff who served me. He works at a high standard and fast. He listens and pays attention to what I need. I’m impressed with the service here. served me. He works at a high standard and fast. He listens and pays attention to what I need. I’m impressed with the service here. More

They provide excellent customer service and constantly gives updates on status. Am very satisfied with the care I was provided. Henry went above and beyond my expectations. gives updates on status. Am very satisfied with the care I was provided. Henry went above and beyond my expectations. More

the service was trash.I came in for a routine check-up the service was trash. I came in for a routine check-up to get my car looked over for a road trip. My fluids were low (washer) after 90 min of wai the service was trash. I came in for a routine check-up to get my car looked over for a road trip. My fluids were low (washer) after 90 min of waiting I got my car back, was pitched to buy new tires and my coolant washer fluid was nine dry, and my tires were at 28 PSI on a full rating of 38 PSI. I had to open my own hood and watch the service manager fill it up. my coolant took a full gallon. My ties pressure was not checked, even though I was pitched new tires, This is beyond terrible service. it's just lazy. They should be ashamed. I had to micro-manage the staff to get the sheer basics done of what I ASKED for when I arrived 90 minutes prior More

Always good customer service.This is maybe May 4 time are you coming here to change the oil and the perfect always on the time time you coming here to change the oil and the perfect always on the time time More

Everyone was understanding and professional. The service team was reliable and proficient. I was able to get my car back the same day! team was reliable and proficient. I was able to get my car back the same day! More

A painless process with friendly people and top notch service. My only complaint is that the coffee machine was out of service. service. My only complaint is that the coffee machine was out of service. More

Service provider was late 20+ mins, not personable, the place seemed like a giant factory, first and last time I will service with you. place seemed like a giant factory, first and last time I will service with you. More