Pacific BMW - Service Center

Very pleased with the service and the service advisor John Vasquez. Service was complete to my full satisfaction. John Vasquez. Service was complete to my full satisfaction. More

Great customer service. They always accommodate me when my car has any issues. They’re one of the few dealerships that still washes and vacuums cars. They always return it looking brand new. my car has any issues. They’re one of the few dealerships that still washes and vacuums cars. They always return it looking brand new. More

Marco and team were great with this scheduled service on the X2. Car was in and out in a few hours and they provided a nice overview of the current state of the car and an advance indication of the next se the X2. Car was in and out in a few hours and they provided a nice overview of the current state of the car and an advance indication of the next service requirements. More

Excellent service, they are very friendly and professional delivery and pickup of my X3 car was very easy professional delivery and pickup of my X3 car was very easy More

Very friendly and resourceful staff.Excellent job Very friendly and resourceful staff. Excellent job done.Im very satisfied with the work quality. Very friendly and resourceful staff. Excellent job done.Im very satisfied with the work quality. More

Friendly easy process dropping off car. Picking up your car, that's always a confusing process and there usually isn't anyone around to help. Maybe have better signage and a pick-up stand with someone to a car, that's always a confusing process and there usually isn't anyone around to help. Maybe have better signage and a pick-up stand with someone to assist with car pick up. Overall once you track someone down they are always helpful. More

They asked us to schedule an appointment to address warrantee issues with the emissions, which we did on Thursday at 9 AM. When the car was brought in, we were told that the car would not be even look warrantee issues with the emissions, which we did on Thursday at 9 AM. When the car was brought in, we were told that the car would not be even looked at for several days. Not sure why we were asked to schedule an appointment if they were not going to look at the car. The car was kept for 7 days and we were only contacted as a reply from the service depart after we would initiate and inquire about the status. I also asked the service department to look at a light that was out. This was not done until after we were told that are car was complete and it seemed to be an after thought of the service department. The cost was extremely inflated and the response from the service depart, via text was abrupt and rude. I asked the service department to call me instead of texting which they did not do. More

Narek Petrosian was AMAZING! Finished earlier than expected. Coming for his service every time! Thanks expected. Coming for his service every time! Thanks More

Excellent service, specially Gilbert the service manager is very friendly, detailed oriented and very informative is very friendly, detailed oriented and very informative More

The car stays in service for 5 days , no call and information about the job status I did have to call the sales guy to see if the car was ready or not ? information about the job status I did have to call the sales guy to see if the car was ready or not ? More