Pacific Honda

The service center repeatedly gives me different information depending on who I talk to, tries to overcharge me until I ask questions and generally has very poor customer service skills. I’d be happ information depending on who I talk to, tries to overcharge me until I ask questions and generally has very poor customer service skills. I’d be happy to talk with management about my poor experiences. More

Excellent service! In and out with professionalism efficiency and great clear communication. Love working with Sunroad dealerships! In and out with professionalism efficiency and great clear communication. Love working with Sunroad dealerships! More

I appreciate the effort by Erick, Service Advisor, and especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I co especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I count on PH to keep my vehicle in tip top shape, and trust them to get me back on the road as quickly as possible. More

Tess at Pacific Honda was honestly amazing to work with. From the beginning she made the entire process feel easy, comfortable, and completely stress-free. She treated us like family, answered every questio From the beginning she made the entire process feel easy, comfortable, and completely stress-free. She treated us like family, answered every question honestly, and never once pressured us into buying extra packages or add-ons we didn’t want. She even held the car for us to make sure we didn’t miss out on it, which meant a lot. You can tell she genuinely cares about her customers and wants people to leave happy, not just make a sale. This was by far one of the best car-buying experiences I’ve ever had, and I’d highly recommend asking for Tess if you visit Pacific Honda. More

I will not be returning to this dealership. The service was overall bad. I made an appointment for 10 am ; the service writers skipped me three times and did not get my car checked in until 45 The service was overall bad. I made an appointment for 10 am ; the service writers skipped me three times and did not get my car checked in until 45 minutes after 10 am. Once my car was serviced ( oil change, tire rotation, and brake inspection) the individual at the checkout desk refused to tell me what service was done or what the inspection noted until I signed off on the work done. I refuse to sign off so I read it myself before signing; I eventually signed. After signing off on the work done, I had to ask questions in order to get any further detail from the individual at the desk who seems to be inept at his job. If you value your time and vehicle, avoid the service side of this dealership. More

Excellent service. Erick, the Service Advisor, was extremely helpful and professional. I trust Pacific Honda to provide great service. Erick, the Service Advisor, was extremely helpful and professional. I trust Pacific Honda to provide great service. More

John Ablao and the Service Department did an excellent job repairing my Honda Accord as always. job repairing my Honda Accord as always. More

She is very Excellent and kind in performing Her assignment to explained and demonstrate the functions of every single detail of the car assignment to explained and demonstrate the functions of every single detail of the car More

Fast service, friendly customer service reps. Kept in the loop with the service and repair the whole time. Kept in the loop with the service and repair the whole time. More

It took so long to check the car in. 40 minute wait when you scheduled way in advanced for maintenance at 7am April 25th. We arrived 10 minutes before the appointment time and we didn’t 40 minute wait when you scheduled way in advanced for maintenance at 7am April 25th. We arrived 10 minutes before the appointment time and we didn’t get checked in until 735. Too long of a wait. More