Pacific Honda

PH called me to schedule an appoinment for a recall. Within the 10-15 days of the appointment, I had at least 10 contacts reminding me of my appointment. I assumed a tech would be waiting for me. Howeve Within the 10-15 days of the appointment, I had at least 10 contacts reminding me of my appointment. I assumed a tech would be waiting for me. However, when I arrive and met with Erick Calderon, I was informed that my 9:00am appointment meant the car MAY be ready before closing. I called Erick between 2 and 3pm and left a text and called twice with no answer. So, I drove there at 3:19pm and saw my CRv parked near the waiting room. I thought it was ready for pick-up and they failed to be notified. I found Erick who told me the car was not ready but would be done by closing. Of course I was angry and drove away. At 3:52 pm, Erick called informing the car was ready and suggested that the vehice I saw was not mine. Note, I have a retired USMC license frame, plus I know my license plate number and I looked inside and saw my property inside. I returned to PH at 4:52 pm and my car was parked in the same spot. I also have a GPS tracking device on my car that shows movement. It did not move between 2:55pm until I took possession at 5:02 pm. Erick basically lied to me to possibly cover overlooking notifying me of the completion. My intention is to make this the LAST vehicle purchased at Pacific Honda. I have purchased eight new cars there and have overlooked several unhappy visits to the service department. I have reached my limit. More

Great service. i will definitely will recommend to friends and family. Thanks for everything and see you next time. i will definitely will recommend to friends and family. Thanks for everything and see you next time. More

I had an outstanding experience at this dealership. The customer service was excellent, friendly, professional, and attentive from start to finish. They offered me a great price and made the process qu The customer service was excellent, friendly, professional, and attentive from start to finish. They offered me a great price and made the process quick and easy. Every question I had was answered clearly and without hesitation, which gave me confidence in my purchase. I highly recommend this dealership to anyone looking for a hassle-free car buying experience. More

Tes greeted me immediately. She was very friendly, helpful, and thorough. She helped me through every step from start to finish. She is amazing! Rico was very generous and helpf She was very friendly, helpful, and thorough. She helped me through every step from start to finish. She is amazing! Rico was very generous and helpful. Jojie made everything quick, easy, and informative. Even the employees who were not directly involved made sure to greet me and made conversation. This was the best car buying experience I've ever had! More

I made an appointment to have my oil change and service done online and that was easy to do. Upon arrival though I was told it would be a three hour wait. By the time I got my car it was actually four hour done online and that was easy to do. Upon arrival though I was told it would be a three hour wait. By the time I got my car it was actually four hours. The service advisor was not very friendly, and when I presented a coupon he said I should’ve started with that. Just not very respectful. The lounge was okay. Although I got a good deal on the Oil Change and other service, not sure I’ll return. More

Sales Consultant, Lynasia Perez, was super awesome! !! She was friendly yet professional. Very easy to work with. She did not pressure us to get anything that we don't need or want. She respected our wi !! She was friendly yet professional. Very easy to work with. She did not pressure us to get anything that we don't need or want. She respected our wishes to stay within our budget. I would highly recommend her. When we finalized our purchase, Finance Manager, Lua Gallo, made it very easy for us. She knows the process very well. She was very clear, also friendly and very professional. Overall, we had a great experience with our purchase. More

Pleased to have my car serviced here. Service advisor are always very helpful and keep me updated. Will keep bringing my car here. Service advisor are always very helpful and keep me updated. Will keep bringing my car here. More

Quick and friendly service. Advisors call and text you on the status of your car Advisors call and text you on the status of your car More

Friendly people Chris is very professional and very knowledgeable about all new gadgets. Keep it up knowledgeable about all new gadgets. Keep it up More

Very professional and seemed to care about me as a person. The cashier at the end even remembered my birthday! person. The cashier at the end even remembered my birthday! More