Pacific Honda

We purchased an oil change/tire rotation package when we bought our car. After taking the car in a few times for oil changes and tire rotation we started noticing the ware on the tires not wearing evenly. W bought our car. After taking the car in a few times for oil changes and tire rotation we started noticing the ware on the tires not wearing evenly. We specifically asked them to rotate the tires on the next visit because we didn’t think they were doing it based on the tires. We marked the tires before taking it in and when we picked it up they didn’t rotate the tires. We had to wait again to have the tires rotated. They also had to ask how we wanted the tires rotated. We took it in this last time for oil change and tire rotation. We specifically asked again to rotate the tires. After several hours I had to reach out about the status. Shortly after someone called and said it was ready. When we got there they didn’t rotate the tires again. This time they said it was because there was a nail in one of the tires. Which really has nothing to do with rotation. My husband asked why they didn’t tell us this on the phone. Then he lied and said no one answered. I did answer the phone and even if I didn’t a voicemail should have been left stating the car was done and any other important information. It’s so frustrating that I now have unevenly worn tires because they never preformed a service we were paying for. And the one time they did it they needed instruction on the rotation pattern. I would never recommend anyone to Honda service. More

Great place to buy a car. A lot of good people here. Highly recommend this place! A lot of good people here. Highly recommend this place! More

Mr. Christopher Celis consistently provides outstanding service and demonstrates a high level of professionalism, dedication, and expertise in everything he does. He is responsive, knowledgeable, and alway service and demonstrates a high level of professionalism, dedication, and expertise in everything he does. He is responsive, knowledgeable, and always willing to go the extra mile to ensure that questions are answered promptly and issues are resolved efficiently. His commitment to customer satisfaction, attention to detail, and positive attitude make him a valuable asset to any organization. Mr. Celis consistently exceeds expectations by delivering exceptional support, maintaining clear communication, and ensuring that every interaction is handled with care and professionalism. It is truly a pleasure working with Mr. Christopher Celis, and his exceptional service deserves recognition and appreciation. More

Professional and respectful. Services provided in a timely manner. Pricing was fair and reasonable for the services provided. Services provided in a timely manner. Pricing was fair and reasonable for the services provided. More

The staff member I had was funny and sociable. They worked through the issue and if you’re military say hi! They worked through the issue and if you’re military say hi! More

Purchasing a vehicle from Pacific Honda was a great experience. Mario was very helpful and patient throughout the whole process. I did not feel pressured at all during the process. I would recommend Ma experience. Mario was very helpful and patient throughout the whole process. I did not feel pressured at all during the process. I would recommend Mario specifically to friends or family shopping for a new or used car. More

All the employees in pacific honda are very friendly and helpful especially Tess Cerezo she is very helpful and professional i just got my 2026 honda crv high brid im very thankful to tess for helping and g helpful especially Tess Cerezo she is very helpful and professional i just got my 2026 honda crv high brid im very thankful to tess for helping and guiding us More

The service center repeatedly gives me different information depending on who I talk to, tries to overcharge me until I ask questions and generally has very poor customer service skills. I’d be happ information depending on who I talk to, tries to overcharge me until I ask questions and generally has very poor customer service skills. I’d be happy to talk with management about my poor experiences. More

Excellent service! In and out with professionalism efficiency and great clear communication. Love working with Sunroad dealerships! In and out with professionalism efficiency and great clear communication. Love working with Sunroad dealerships! More

I appreciate the effort by Erick, Service Advisor, and especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I co especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I count on PH to keep my vehicle in tip top shape, and trust them to get me back on the road as quickly as possible. More