Pacific Honda

Very communicative (phone or text) with rapid response to questions. Detailed diagnoses with explainer on practical significance of the issue and fix. Willing to work around my financial situation. questions. Detailed diagnoses with explainer on practical significance of the issue and fix. Willing to work around my financial situation. More

Amazing service would come back again 10/10. Helped me throughout the process start to finish! Helped me throughout the process start to finish! More

I’ve trusted this dealership for many years and several vehicles. The staff is great and service is excellent. vehicles. The staff is great and service is excellent. More

A big thanks to John Ablao in service. He provided great customer service and completed my maintenance in a timely manner. Thank you! He provided great customer service and completed my maintenance in a timely manner. Thank you! More

The service department is different from the sales department, the latter of which I wasn’t happy with when I bought the car. But the service department has for the most part, been good. They lacked t department, the latter of which I wasn’t happy with when I bought the car. But the service department has for the most part, been good. They lacked today, leaving me sitting in my car in the work bay nearly half an hour before they even spoke a word to me (I was second in line). But the work was done quickly, at least. More

Great service. John helped me get in and out quickly, highly recommend this dealership for service support and oil changes. John helped me get in and out quickly, highly recommend this dealership for service support and oil changes. More

I had an appointment for an oil change and tire rotation. The service advisor said I was due for brake fluid change as well. He told me it took some time and it could be up to 2 1/2. Hours before completion The service advisor said I was due for brake fluid change as well. He told me it took some time and it could be up to 2 1/2. Hours before completion of all the items. I agreed and told him I’d wait. After 2 1/4 hours I was told nothing had been done. It seems the coordinator had messed up I asked that the oil change and tire rotation be done and skip the brake fluid. After another 45 minutes I got my car back. The service advisor was very apologetic but didn’t have a good answer when I asked about accountability for wasting over 2 hours of. My time. The work done is fine but the management of the scheduling of the work is horrible. This was not my first unsatisfactory experience. More

I took my 2024 Honda Accord Hybrid in for a recall and for a 10,000 service to Pacific Honda. I had made an appointment and showed up in time. The dealer service was very efficient and service was excelle for a 10,000 service to Pacific Honda. I had made an appointment and showed up in time. The dealer service was very efficient and service was excellent. I worked with Jun Iwsaki and he was friendly, knowledgeable and kept me informed. I had my car back in great shape in the same morning. Thanks! More

Pacific Honda did a wonderful job servicing my vehicle. John, the service advisor that assisted me, was very knowledgeable and thorough. I would highly recommend Pacific Honda to my friends and family! John, the service advisor that assisted me, was very knowledgeable and thorough. I would highly recommend Pacific Honda to my friends and family! More

Purchased a certified preowned 2024 Civic type R from this dealership. From the beginning, I was told that they would price match another dealership that had the same car with lower miles, initially t this dealership. From the beginning, I was told that they would price match another dealership that had the same car with lower miles, initially they did not. The manager, Dustin claimed that they did but I had to call them out on still being $200 over what the other dealership was offering. After a lot of time doing the back-and-forth, I decided to purchase the car under two conditions. 1. I wanted them to fix a slight bumper gap in the front bumper. 2. There is a smidge of red paint on the rear bumper. They assured me would be easy to get rid of. After purchasing the car, I contacted the dealer and asked when I could bring the car down for repairing those two items. They have since it ghosted me. I do like the car itself, but I really can’t recommend this dealership. The two dealers who I dealt with, unfortunately do not do anything to negate the stereotype of shady car dealers. More