Pacific Honda

Brian was super flexible with my busy schedule. I work everyday, so it was difficult to keep the appointments I made. I texted him when I was able to finally meet and test drive some vehicles. I th I work everyday, so it was difficult to keep the appointments I made. I texted him when I was able to finally meet and test drive some vehicles. I thought I wanted brand new, but the prices were more than I wanted to pay. He patiently went over each vehicle price with me answered the questions I had, and let me drive the cars and truck I wanted. I settled for a certified pre-owned civic. I knew I wanted a great deal and for a low APR for financing. Brian helped me get the best deal with the down payment I was willing to give. I didn’t feel like I was pressured into buying anything I didn’t feel I really liked. I liked that I felt comfortable with Brian and not looked down on. My first car purchase experience wasn’t the best, as I didn’t know what questions to ask. This was my second car purchase experience and best experience and I would go back to Brian and Pacific Honda. They really do treat you like family. Mahalo! More

Brian was very knowledgeable, informative and helpful finding me the right fit. He wasn’t just there to make a sale, he was there to make sure I left 100% happy! finding me the right fit. He wasn’t just there to make a sale, he was there to make sure I left 100% happy! More

3 weeks to fix a warranty issue. Sad excuse for a service department. They don’t answer the phone and when you leave a message it takes them 3 days to call you back. Line up to check in is ridiculous department. They don’t answer the phone and when you leave a message it takes them 3 days to call you back. Line up to check in is ridiculous More

At Pacific Honda "Service", it felt like they take At Pacific Honda "Service", it felt like they take delight in frustrating customers with policies and semantics!! Or in this case, a "misunderstan At Pacific Honda "Service", it felt like they take delight in frustrating customers with policies and semantics!! Or in this case, a "misunderstanding!" On 7/1/2021, the Engine Light came on after getting serviced for a fuel pump recall. I called Honda "Service" to make another appointment, and they said the 19th. Really? Advisor mentions I could do a "walk-up." She explains "but they cannot work on my vehicle until everyone's car with an appointment is finished first." Thats understandable so I said I’ll be dropping it off the next day. She said come around 10 am. I explained that if I dropped it off early, I could just walk home (2 miles) while it’s still cool. She said OK…… AND NOTHING ELSE!! Next morning, I was first in line to drop off my vehicle and SURPRISE, they won't check me in. Agent explains to be "fair" I'll needed to WAIT until everyone for that day is checked in. "FAIR?" I said I’m just dropping it off and they can just work on it if/when time allows! "NO," the Advisor eventually came out and explains she made a mistake and what she meant to say was, not only won’t they work on it until the others with appointments are addressed, but they won’t even check me in!!?? These kinds of "misunderstandings" are so easily avoidable with an ounce of communication!! I argued with the Agents for about 10 minutes about their practice and lack of communication, then when the time came, it took all of two minutes to sign me in!! I think people are basically nice as they appeared, but it also seems this Pacific Honda "Service" takes delight in watching you get frustrated and will argue with you just to make they're point!! I love my Honda, but I dread the idea of going to Pacific Honda which happens to be closest to my home!!! I got my truck back 18 days later, thank goodness! More

It was very unpleasant experience with unmotivated sales person with unprofessional attitude. person with unprofessional attitude. More