Pacific Honda

We wanted to pickup a vehicle here after finding the model we wanted online and were shown a quote on the monthly. Then when we get to the dealership we are given the runaround about the cost. Typical s model we wanted online and were shown a quote on the monthly. Then when we get to the dealership we are given the runaround about the cost. Typical sleazy car salesman tactics used by Stan. Along with fear and scarcity to try to get us to buy a model that we didn't really want. There was no transparency on anything. We felt like we were getting taken for a ride. I did my homework and asked a lot of questions which Stan didn't like or respond to well. They also don't honor the pricing they show on their website which technically you're supposed to be able to purchase directly from online so that feels like false advertising. Then once we said we weren't going to proceed with purchasing through Pacific and wanted our deposit back, our calls were not returned and we were told they were "very busy" = too busy to help us. We ended up buying from Tony Honda instead and were so happy. Beware of Pacific Honda trying to pull a fast one on you. More

Yon helped my purchase my 2022 Pilot and was a phenomenal service rep. I’d give him a rating of 12 out of 10! service rep. I’d give him a rating of 12 out of 10! More

Just picked up my 2nd CRV from Pacific Honda and both the Sales & Service teams did an excellent job. The sales person I worked with, Yon did his best to anticipate my car needs and once we had the best car, Sales & Service teams did an excellent job. The sales person I worked with, Yon did his best to anticipate my car needs and once we had the best car, a new Hybrid Sport CRV he worked up a competitive price that exceeded my expectations. I then brought the car in earlier this week to complete installation of several options I had ordered and the Service rep, Raiyne did an excellent job getting all completed in time while providing me with a loaner car to cover the services time. I've had experience with other Oahu Honda dealers but none compare to Pacific Honda so hats off to them! Aloha, Steve More

Very professional, nice showroom, made us feel comfortable, salesman Hai Nyuen very helpful in making our selection, gave us honest insights about our wants and needs. Jordan Nip was great, he comfortable, salesman Hai Nyuen very helpful in making our selection, gave us honest insights about our wants and needs. Jordan Nip was great, he found us the best finance deal for our budget. My wife is very glad we came to Pacific Honda. She said Hai showed her the best color, and interior matches, and it is easy to drive and park. Thank you Hai and Jordan. More

You should add Service Department to the selection. I came for service to my car so do you think I should work with the Sales Department or Management Department? If the reason for my visit is service I came for service to my car so do you think I should work with the Sales Department or Management Department? If the reason for my visit is service then of course I go to Service Department not the sales or finance department. Where is the Common Sense? The service of this dealer is terrible. I am not sure if their technicians are well-trained, professional, experienced, or beginner. Every time they make a service to my car, they always make a problem. Like braking some clips, miss to put back some parts, and damaging some parts of the car too. Be observant. Be always aware of what they are servicing to your car. Take a look and maybe take some pictures first to the parts they are servicing. So you have evidence later in case they blame you for something that you did not do. The poorest quality of service I have experienced is from this dealer. More

Just purchased a new 2022 Honda Civic Touring from Brian. Great interaction from the very beginning with both Brian and the dealership. Brian helped me locate the vehicle that I wanted, kept me informed a Great interaction from the very beginning with both Brian and the dealership. Brian helped me locate the vehicle that I wanted, kept me informed as it was arriving, and made the delivery process seamlessly simple. Was impressed by Brian's knowledge of all the new vehicles systems and functions, he showed me how to use everything - even all the new tech. The vehicle orientation was greatly appreciated and I know they are a continuing resource for me if I need additional assistance. Really great experience and a big thank you to Brian for his kindness and professional help. More

Brian was super flexible with my busy schedule. I work everyday, so it was difficult to keep the appointments I made. I texted him when I was able to finally meet and test drive some vehicles. I th I work everyday, so it was difficult to keep the appointments I made. I texted him when I was able to finally meet and test drive some vehicles. I thought I wanted brand new, but the prices were more than I wanted to pay. He patiently went over each vehicle price with me answered the questions I had, and let me drive the cars and truck I wanted. I settled for a certified pre-owned civic. I knew I wanted a great deal and for a low APR for financing. Brian helped me get the best deal with the down payment I was willing to give. I didn’t feel like I was pressured into buying anything I didn’t feel I really liked. I liked that I felt comfortable with Brian and not looked down on. My first car purchase experience wasn’t the best, as I didn’t know what questions to ask. This was my second car purchase experience and best experience and I would go back to Brian and Pacific Honda. They really do treat you like family. Mahalo! More

Brian was very knowledgeable, informative and helpful finding me the right fit. He wasn’t just there to make a sale, he was there to make sure I left 100% happy! finding me the right fit. He wasn’t just there to make a sale, he was there to make sure I left 100% happy! More

3 weeks to fix a warranty issue. Sad excuse for a service department. They don’t answer the phone and when you leave a message it takes them 3 days to call you back. Line up to check in is ridiculous department. They don’t answer the phone and when you leave a message it takes them 3 days to call you back. Line up to check in is ridiculous More

At Pacific Honda "Service", it felt like they take At Pacific Honda "Service", it felt like they take delight in frustrating customers with policies and semantics!! Or in this case, a "misunderstan At Pacific Honda "Service", it felt like they take delight in frustrating customers with policies and semantics!! Or in this case, a "misunderstanding!" On 7/1/2021, the Engine Light came on after getting serviced for a fuel pump recall. I called Honda "Service" to make another appointment, and they said the 19th. Really? Advisor mentions I could do a "walk-up." She explains "but they cannot work on my vehicle until everyone's car with an appointment is finished first." Thats understandable so I said I’ll be dropping it off the next day. She said come around 10 am. I explained that if I dropped it off early, I could just walk home (2 miles) while it’s still cool. She said OK…… AND NOTHING ELSE!! Next morning, I was first in line to drop off my vehicle and SURPRISE, they won't check me in. Agent explains to be "fair" I'll needed to WAIT until everyone for that day is checked in. "FAIR?" I said I’m just dropping it off and they can just work on it if/when time allows! "NO," the Advisor eventually came out and explains she made a mistake and what she meant to say was, not only won’t they work on it until the others with appointments are addressed, but they won’t even check me in!!?? These kinds of "misunderstandings" are so easily avoidable with an ounce of communication!! I argued with the Agents for about 10 minutes about their practice and lack of communication, then when the time came, it took all of two minutes to sign me in!! I think people are basically nice as they appeared, but it also seems this Pacific Honda "Service" takes delight in watching you get frustrated and will argue with you just to make they're point!! I love my Honda, but I dread the idea of going to Pacific Honda which happens to be closest to my home!!! I got my truck back 18 days later, thank goodness! More