Pacific Volkswagen

Everything was top notch!!!!!!!! Very friendly service and to the point. Took them the estimated time they said. Look forward to continuing my business with them. and to the point. Took them the estimated time they said. Look forward to continuing my business with them. More

I don't like the facts that you said I needed to throttle body cleaning. when in fact you don't need one for 75,000 miles. I paid for something I didn't even need. body cleaning. when in fact you don't need one for 75,000 miles. I paid for something I didn't even need. More

VERY easy to get my car in to get serviced. Susan, as always, took great care of me. Had a loaner car for 24 hours until my car was ready. Now it's running great again! Thanks Pacific! You knocked it out always, took great care of me. Had a loaner car for 24 hours until my car was ready. Now it's running great again! Thanks Pacific! You knocked it out of the park again!! 😊 More

No. I would not like to write 25 words about this dealership. They exist. They have a brick mortar building where they perform their work. dealership. They exist. They have a brick mortar building where they perform their work. More

Didn't exceed time to the regular routine interval service due and cost was definitely reasonable for the work done. Definitely recommended and received my vehicle maintenance here. service due and cost was definitely reasonable for the work done. Definitely recommended and received my vehicle maintenance here. More

It is nice that they give you a Lyft one way but I think a round trip offer should be offered. I had to spend $40 on an Uber to get my car back which I was not expecting a round trip offer should be offered. I had to spend $40 on an Uber to get my car back which I was not expecting More

Had a great 80K service appointment. Options were explained well and my "do the minimum required by VW" choice was accepted without issues. During inspection the mechanic found worn and cracking cont explained well and my "do the minimum required by VW" choice was accepted without issues. During inspection the mechanic found worn and cracking control arm brackets; a safety issue. He sent me a short video documenting the problem. Made it easy to authorize the fix. They kept the car overnight which was OK with me. All was well except for one minor thing: I know this dealer doesn't do the courtesy car wash anymore, for decent reasons, but I was still surprised to see a couple grimy handprints on the front hood. More

My only concern was I could not get a hold of anyone who helped me purchase my vehicle days after writing the check. This was a struggle because I had many time sensitive questions about my purchase. The co helped me purchase my vehicle days after writing the check. This was a struggle because I had many time sensitive questions about my purchase. The concierge wouldn't connect me with anyone even after requesting call back. More

Great service and very good employees thanks for the work. Not much to say they did a good job. They did what they said they would work. Not much to say they did a good job. They did what they said they would More

Had a great experience with Jimmie he was very friendly and did a good job and I word recommend your dealership to my family and friends and did a good job and I word recommend your dealership to my family and friends More